Service Client Specialist

Posted May 28

ONLY FOR U.S Residents

Coinfleus, a reputable company committed to providing high-quality remote and flexible job opportunities, is seeking a Service Client Specialist to join our team. As an organization that values professionalism and career-oriented roles, we are dedicated to offering our employees a flexible work environment and competitive compensation.

Responsibilities:

  • Provide exceptional customer service to clients through various communication channels, including email, phone, and live chat.
  • Address client inquiries, concerns, and issues promptly and effectively, ensuring a high level of client satisfaction.
  • Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
  • Assist clients in navigating our platform, explaining features, and troubleshooting any technical issues they may encounter.
  • Collaborate with cross-functional teams to ensure smooth communication and resolution of client-related matters.
  • Stay updated on industry trends, company updates, and product enhancements to provide accurate and relevant information to clients.
  • Meet or exceed individual and team targets for client satisfaction, retention, and upselling opportunities.

Requirements:

  • Previous experience in a customer service or client support role, preferably in a professional or career-oriented environment.
  • Excellent communication skills, both written and verbal, with the ability to effectively interact with clients from diverse backgrounds.
  • Strong problem-solving skills, with the ability to think quickly and provide innovative solutions.
  • Proficiency in using customer support tools and software systems.
  • Ability to work independently and collaboratively in a remote work environment.
  • Exceptional organizational skills, with the ability to manage multiple priorities and meet deadlines.

Salary:

We offer a competitive salary range of $55,000 to $65,000 per year, commensurate with experience and qualifications.

At Coinfleus, we believe in fostering a supportive and flexible work culture that empowers our employees to excel. Join our team of professionals dedicated to providing remote and flexible job opportunities that meet the high standards. Apply now to embark on a rewarding career journey with Coinfleus!

Note: Please include your resume and a cover letter highlighting your relevant experience and why you believe you would be a great fit for this role.