ServiceNow Business Analyst

Posted Apr 23

Description

We Lead. We Transform. We Deliver.

Ready to elevate your work experience? At Cask, you get to collaborate with incredibly talented people - designers, engineers, technologists, and industry thought leaders - who are all connected by a singular focus on solving business challenges that stand in the way of organizational change and progress. Along the way, we balance culture and business, resulting in a company that is committed to making the lives of our employees a little better and more fun each day through iteration and innovation.

What you’ll be doing:

  • Ability to work independently as well as part of a team; able to elevate the appropriate team member when needed
  • Clearly communicate needs, issues, dependencies in order to best serve the client and the project team
  • Active listening skills demonstrated by reflecting back, asking deep questions, and displaying empathy and understanding
  • Ability to communicate (verbal and written) in a clear and concise manner, tailoring the communication appropriately to the intended audience
  • Ability to work effectively in an environment with many competing and high-priority demands, often navigating ambiguity
  • Actively display a natural curiosity about technology, people, ServiceNow, business, and digital transformation
  • Adaptable to change and hungry to consume new information and ideas
  • Apply everyday learning and generate wisdom to be bestowed upon clients, teams, and solutions
  • Demonstrate influence in a consultative fashion to stakeholders and other team members
  • Excellent analytical and creative problem-solving skills
  • Responsible for tracking work hours and maintaining full utilization as set by the organization
  • Documentation and maintenance of client’s business requirements
  • Produce quality deliverables in line with client’s requirements
  • Research, review and refine to ensure quality
  • Hands-on planning, gathering, documentation and maintenance of business requirements, including workflow analysis and process engineering
  • Write clear, concise, consistent User Stories which accurately decompose high-level concepts and requirements into detailed and workable deliverables
  • Research and evaluate alternative solutions, recommend the most efficient and cost-effective solutions with attention to a customer’s established needs, capabilities and limitations
  • Produce detailed process documentation in alignment with functional needs of the customer
  • Review and refine designs for usability
  • Review testing scenarios and refine test cases to ensure application quality; Works with users to review test results to ensure they meet expected results
  • Assist in the production of and maintain detailed system documentation including; design specs, maintenance, troubleshooting, deployment, disaster recovery, technotes, and testing, etc.
  • Strong attention to detail - both accuracy and thoroughness
  • Efficient prioritization and planning of work activities
  • Adaptability to changes in the work environment and competing demands

What you'll bring to the table:

  • Career-development professional within field
  • Requires moderate skill set and proficiency in discipline
  • Conducts work assignments of increasing complexity, under moderate supervision with some latitude for independent judgment
  • Identifying and understanding business problems
  • Client facing and comfortable with customer conversations
  • Writing user stories with well-defined acceptance criteria
  • Creating complex work-flow diagrams
  • 1+ years of experience on the ServiceNow Platform
  • 1-3+ years of professional IT experience; capturing technical requirements
  • 1-3+ years of experience working in a professional services organization or as a consultant

Education/Certifications:

  • Associate's Degree in Information Technology, Business, or related field; and two (2) years experience, or more, working in professional services teams, information technology, or business operations; OR equivalent combination of education, training, and experiences relative to the domain of expertise.
  • ITIL Foundations preferred

Perks? Oh, yes.

Cask's success is based on our most valuable asset - our people. We offer a robust benefits package designed with your needs in mind. We are passionate about investing in our people. As lifelong learners, we support your continued education and career development through paid training, including ServiceNow certifications. We build in training dollars and hours into our annual plan for each and every employee so you have the time and resources available to stretch yourself.

For more information about Cask’s benefits, please visit https://www.casknx.com/careers/.

We value diversity at our company. Cask is an equal opportunity employer. Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

To learn more about Cask NX, please our website at https://www.casknx.com/ and be sure to follow us on LinkedIn, Facebook, and Twitter.

Check out our reviews on Glassdoor!

Cask NX LLC adheres to the Safer Federal Workforce Task Force COVID-19 Workplace Safety: Guidance for Federal Contractors and Subcontractors and Executive Order 14042, Ensuring Adequate COVID Safety Protocols for Federal Contractors, and conforms with the designated COVID-19 safeguards and workplace safety protocols; accordingly all job candidates must be fully vaccinated against COVID-19 prior to the first day of work and provide proof of such vaccination. The term “fully vaccinated” shall mean the candidate has received the single dose vaccine or the last dose of the double dose vaccine at least two weeks prior to commencing work for Cask NX LLC.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Note: Base salary range is $68,000 to $92.000. This range represents the expected compensation for this position. Actual salaries will vary and may be above or below the range when taking into account the wide range of factors that are considered in making compensation decisions, including but not limited to location; skill sets; experience and training; licensure and certifications; and other business and organizational needs. Compensation decisions are dependent on the facts and circumstances of each case. The range listed is just one component of the total compensation package for employees.