Site Reliability Engineer (SRE)
CaptivateIQ is a leading sales commission platform — recognized by industry analysts, including Forrester, as well as reputable marketplaces like G2. We are trusted by category leaders and innovators like Gong, Lattice, and DataRobot.
With backing from Sequoia, Accel, ICONIQ, and other leading investors, CaptivateIQ is on a mission to enable every company to take control of commission management.
Come and see why Glassdoor and Comparably have recognized CaptivateIQ as a best place to work!
About the role:
The Site Reliability Engineering team in CaptivateIQ operates horizontally across the engineering organization, supporting our development teams by providing them with the tools and processes they need to operate in a frictionless manner. We provide the infrastructure needed to run our production platform, and are responsible for the reliable and scalable operation of that platform. SRE owns observability services (including Datadog) at CaptivateIQ, which are used across Engineering to keep tabs on performance, availability and proactively addressing potential bottlenecks in the system. Although every team at CIQ owns their own production services, SRE partners closely with product engineering teams on issues that affect the product as a whole.
The team consists of passionate, driven, forward-thinking engineers, who take as much pride in problem prevention as they do in problem-solving. We are passionate about technology and innovation, and continually strive to be aware of the latest solutions the industry has to offer. Automation and infrastructure-as-code with terraform enable us to put efficient, repeatable processes in place, and we have the flexibility and foresight needed for us to ensure we are working where we are needed most.
We strive to be excellent communicators who understand the value of cooperation with stakeholders, and the importance of information sharing. We have the capability to develop expertise in areas we are less familiar with and the ability to share that knowledge with the rest of the team.
Ideal candidate locations will be North America in the Central or East Coast US/Canada time zones.
Please note this position involves participation in a regular oncall rotation.
Responsibilities:
- Help engineering teams deliver safe, reliable services to production.
- Design, develop and maintain our infrastructure as we grow to take on more customers and more complex use cases.
- Develop monitoring and dashboards to ensure we have adequate visibility into all aspects of our application’s performance and stability.
- Implement systems that are highly available, scalable, and self-healing on the AWS platform.
- Document everything so your findings turn into repeatable actions; automate everything.
- Help curate a collection of detailed runbooks and incident response plans to respond to issues quickly and efficiently.
- Ensure CaptivateIQ adheres to its compliance and security requirements.
Requirements:
- 3+ years of experience in an SRE or DevOps role
- Familiarity with security, deployment, and management for AWS
- Experience with Infrastructure as Code tools such as Terraform
- Strong verbal and written communication and organizational skills
- Ability to support our infrastructure management and deployment pipelines using tools such as GitHub Actions.
- Some experience with scripting skills (Python, Bash)
- Sharp attention to detail, solutions-oriented, and a user-centric focus
Nice to have:
- Experience with Observability tools such as Datadog, Grafana, time-series, tracing, and APM
- Familiarity with Terraform Cloud
- Experience with cost implications of AWS-based cloud solutions
Benefits:
- (US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
- Flexible vacation days and quarterly mental health days so you can recharge
- Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
- One time work from home stipend & annual stipends for professional development and caretaking
- Virtual team lunches to keep you connected
- (US-ONLY) 401k plan to participate in and save towards the future
- Newest Apple products to help you do your best work
- Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent
Notice to Prospective Candidates:
- Only emails from @captivateiq.com should be trusted.
We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:
- Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc.
- Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology.
- Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ.
- Ask candidates to make a payment in order to be considered for a position.
- Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc.
- Please note that we’ll only ask for more sensitive personal information in connection with background checks after an offer is made.
$126,000 - $169,331 a year
CaptivateIQ takes a market-based approach to pay, and the base salary range for this job posting shows the minimum and maximum target starting base salary. The successful candidate’s starting base salary will be determined based on the candidate’s job-related skills, relevant experience, education, work location, market conditions, and other factors. This range may be modified in the future. Certain positions may be eligible for incentive compensation, equity, and other benefits.
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