Small Business Account Manager
At Egnyte, as our company and customer base continue to grow we will look to the Account Manager to develop and continue to manage our relationships with a wide range of Small Business and Mid-Market Customers. This will include acting as the primary contact for assigned customers to ensure their continued satisfaction with our solutions, manage the resolution of any challenges they might face, and continue to drive increased usage of our solutions.
What You’ll Do (but is not limited to)
- Become an Egnyte product expert including the product's technical workings and practical business application
- Manage a portfolio of customers and work closely with them to assure their success with the software. Develop strong relationships with customers to protect ongoing revenue stream and identify/recommend upsell/cross-sell opportunities
- Receive new customers and manage them through the implementation process to ensure they successfully adopt Egnyte’s service
- Drive regular account reviews with customers and provide strategies to optimize return.
- Work closely with internal departments such as Customer Advocacy, to provide services required to meet customer expectations
- Maintain a positive interactive working relationship with Product Management and Product Engineering to resolve issues and to communicate customer needs for future product enhancements
Your Qualifications
- Demonstrated success managing and continuing to improve relationships with strategic accounts
- Proven ability to understand specific customers’ needs and provide solutions
- Experience working across multiple, internal teams to resolve customer issues quickly and effectively
- Excellent communication skills (writing, listening, phone)
- A team player capable of high performance and flexibility working in a dynamic environment
- College degree or equivalent work experience
Our Benefits
- Competitive salaries & Stock options
- Comprehensive benefits for you and your family (low premiums and deductibles!)
- Medical, Dental, Vision, Life, Disability, Employee Assistance Program, FSA, HSA and Commuter/Parking benefit
- Fully paid premiums for life Insurance (up to 2x your salary) /AD&D and the option to enroll in Voluntary Life Insurance
- Pet Plan - Enroll in discounted Pet Insurance & Perkspot - Discount program available for entertainment, services, shopping & travel
- Global Travel - Medical benefits to cover any employees traveling out of the United States on a work-related trip
- Flexible hours and responsible time off
- Emotional & Physical Wellness - Free access to emotional and physical wellness apps including Spring Health, Headspace, Aaptiv, Ginger, and Physera
- Gym, cell phone, and internet reimbursement
- Healthy lunches, breakfast, and bottomless snacks and beverages
- 401(k) Retirement Plan (Traditional and Roth)
- Board games - you name it, we got it. Take a break and get to know other Egnyters!
Equal Opportunity Employment
Egnyte is an equal opportunity employer and values diversity at our company. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
About Egnyte
In a content critical age, Egnyte fuels business growth by enabling content-rich business processes, while also providing organizations with visibility and control over their content assets. Egnyte’s cloud-native content services platform leverages the industry’s leading content intelligence engine to deliver a simple, secure, and vendor-neutral foundation for managing enterprise content across business applications and storage repositories. More than 16,000 customers trust Egnyte to enhance employee productivity, automate data management, and reduce file-sharing cost and complexity. Investors include Google Ventures, Kleiner Perkins, Caufield & Byers, and Goldman Sachs. For more information, visit www.egnyte.com
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