Social Media Community Specialist
Overview
Social media is critical to building brand love and affinity through customer experience as brands invest in deep, long-term relationships. Bounteous seeks an experienced social media community specialist to help our client partners build those customer bonds.
This role fosters and manages one-to-one interactions between a brand and its social commenters.
Role & Responsibilities
- Contribute to and learn from an international team of social media experts
- Participate in community management, sharing best practices and monitoring channels
- Copywrite and post responses for comments on social posts
- Facilitate positive community discussion on social channels
- Moderate and flag comments that may put the brand at risk or speak to a community challenge or crisis
- Identify brand advocates when possible, engage creators and influencers when relevant
- Implement, track, and report on KPIs to measure performance against strategic goals, identify emerging trends, and provide insights about the drivers of performance
- Schedule posts from the social media content calendar into a social media management tool or platform, ensuring quality and brand guidelines are met
- Educate the client and internal teams on social media marketing best practices
- Add to Bounteous’ social media and social strategy thought leadership
- Participate in guiding client visioning for how social channels should mature and the client’s social goals
Preferred Qualifications
- 2+ years of social media experience
- Strong grammar skills and a passion for accuracy
- Confidence to implement and optimize community strategy for brand(s)
- Unquenchable curiosity and passion for social platforms and trends
- Hands-on experience with social media channels and social media management tools
- Examples of designing social media monitoring and community management strategy may be required
- Experience building reports with social media metrics
- Global marketing experience is a plus
- Agency experience preferred
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Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you’re missing some of the above), we encourage you to apply.
Bounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.
Bounteous is willing to sponsor eligible candidates for employment visas.
For employment opportunities based in Canada:
Bounteous is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive workplace. In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known to Bounteous. We welcome applications from all qualified candidates.
**Must be legally eligible to work in Canada.