Social Media Manager
When a brand comments, tweets, and messages on social media, can you see yourself as the "face behind the brand"? Have you found yourself as the "voice" of a community in your past leadership experiences? If you're thinking yes, then you might be fit to be a Social Media Manager! A Social Media Manager (SMM) at Likeable Media works across multiple client brands and helps put our award-winning content in front of their eyes. They serve as the primary front-line communications for our clients' customers and make their experiences memorable online.
An ideal candidate can easily adjust between different brand tones, is a quick problem solver, and is very detailed oriented. SMM can also be very fun, so someone who's creative and has a sense of humor is also a plus!
Roles and Responsibilities: Social media is an ever-changing field, so although you will have some routine responsibilities, your role is going to require you to adapt slightly every now and then. However, this list should give you a good idea of what your day-to-day obligations will be:
- Create and extend client brand voice across social channels by posting content on sites including (but not limited to): Facebook, Twitter, Instagram, LinkedIn, YouTube, Snapchat, and Pinterest through both proactive and reactive content
- Respond reactively and engage proactively on behalf of clients social channels during established community management hours ensuring brand voice and a high level of responsiveness is maintained
- Work with clients and Account Manager to develop and implement an escalation process for priority posts as well as build a plan for crisis management across social channels
- Manage a team of Community Managers to ensure their success and a seamless management of client communities during community management hours
- Prepare community data and post insights to be utilized by Account Manager in monthly reports
- Monitor trends, hashtags, emerging technology and current events to seek out and spearhead opportunities for our clients to engage with popular conversations; leading efforts within the client team to produce real time content
- Share insights from the community to help inform the team’s strategic, creative and paid decision-making
- Identify appropriate influencer talent and engage with them, as appropriate, to amplify brand messaging
Requirements:
- Bachelor’s Degree, in marketing or a related field preferred
- 1 - 2 years of relevant experience
- Social media experience, particularly in community management function
- Experience working with community management tools including Sprinklr, Sprout Social, Spreadfast, etc.
Competencies:
- a knack for problem solving
- a strong attention to detail
- amazing interpersonal communication skills
- the desire to implement creative thoughts
- the ability to think on your feet
- a strong desire to work with a team
- a chameleon-like personality
- trustworthy, responsible and committed to following through
- proficiency in a Spanish is ideal
Benefits:
Generous vacation policy, comprehensive healthcare plans, and amazing company culture!
Likeable is committed to fair and equitable compensation practices.
For applicants in NY & NJ, the salary range is $63,000 - $65,000 per year. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. The salary range may differ in other states.
About Likeable Media:
Likeable Media is an award-winning, global social media and word-of-mouth marketing firm with a focus on creating compelling content. Likeable Media has worked with over 200 brands and is the only agency to win three consecutive WOMMY awards from the Word of Mouth Marketing Association (WOMMA). In 2012, Likeable Media was named number 146 on the Inc. 500 Fastest-Growing U.S. Companies List. In 2013, Likeable Media was named one of the Top 50 Fastest-Growing Women-Owned Businesses by WPO and American Express OPEN and the 6th "Best Place to Work in New York City" by Crain's New York Business.