Solution Manager, Professional Services
Who we are
In a world where acquisition costs are skyrocketing, funding is scarce, and ecommerce merchants are forced to do more with less, the most innovative DTC brands understand that subscription strategy is business strategy.
Recharge is simplifying retention and growth for innovative ecommerce brands. As the #1 subscription platform, Recharge is dedicated to empowering brands to easily set up and manage subscriptions, create dynamic experiences at every customer touchpoint, and continuously evaluate business performance. Powering everything from no-code customer portals, personalized offers, and customizable bundles, Recharge helps merchants seamlessly manage, grow, and delight their subscribers while reducing operating costs and churn. Today, Recharge powers more than 20,000 merchants serving 90 million subscribers, including brands such as Blueland, Hello Bello, CrunchLabs, Verve Coffee Roasters, and Bobbie—Recharge doesn’t just help you sell products, we help build buyer routines that last.
Recharge is recognized on the Technology Fast 500, awarded by Deloitte, (3rd consecutive year) and is Great Place to Work Certified.
The Role
Our Solution Manager, Professional Services will have the opportunity to join a new function at Recharge: Professional Services. This function will be responsible for helping to deliver value to our biggest customers. As Recharge quickly scales up in the Enterprise space, the demand for these services has spiked. This role will be the key contributor responsible for interfacing with these merchants and our internal teams, independently driving solutions forward, and managing a team of solution engineers to deliver on the work.
The efforts from this role will help us establish a strong foundation with our enterprise merchants to drive a stronger Recharge enterprise narrative in the marketplace. This team has the chance to make sure that we are truly de-risking our biggest merchants using custom solutions and also addressing the massive enterprise opportunity.
What you'll do
- Guide enterprise merchant efforts at Recharge across new and existing merchants
- Build key relationships with merchants and at Shopify to maximize impact
- Lead technical solution architecture design sessions during sales and launch to ensure we are maximizing the opportunity and efficiency of using Recharge in the merchant’s technical ecosystem
- Collaborate with product and engineering on prioritized efforts focused on enterprise merchant feature needs
- Lead efforts on proof of concept activities to enable efficient design conversations
- Problem solve and support existing enterprise merchants with technical needs while guiding engineering resources to successful resolution
- Own enterprise competitive analysis feedback loops in coordination with Sales and Customer Success
- Create feedback loops and driving cross functional impact
- Define efficient, repeatable processes
- Collaborate with Sales, Launch, Customer Success, Product, Engineering to communicate priorities, timelines, risks, solution definition to ensure deliverables are met, risk is minimized, and visibility to stakeholders is provided
- Live by and champion our values: Accountability, Collaboration, Iteration and Details
What you'll bring
- Bachelor’s degree or foreign equivalent
- 5 years of experience in a Product or Project role focused on eCommerce (Product Manager, Project Manager, Technical Project Manager, etc.)
- Consulting/agency background, experience working at an eCommerce merchant, or experience working at a B2B SaaS product company preferred
Recharge | Instagram | Twitter | Facebook
Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.
Transparency in Coverage
This link leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items, services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. This link leads to the Kaiser machine-readable files.