Specialist, Legal Operations
See yourself at Twilio
Join the team as our next Specialist, Legal Operations
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. At Twilio, we support diversity, equity & inclusion wherever we do business.
About the job
As a key member of the Legal Operations team, you will be essential to delivering exceptional customer service to the day to day operations of Twilio's Legal Team. This role involves managing and supporting projects and systems across the full range of subject matter supported by Twilio's Legal Team, managing technology systems, optimizing processes, and otherwise helping the legal team to scale. We are seeking someone with a systematic, technology forward approach, impeccable attention to detail, and a willingness to grow alongside our organization.
Responsibilities
In this role, you will:
- Project manage the Legal Operations roadmap.
- Assist the Director of Legal Operations with executive reporting and special projects.
- Prepare communication and presentation materials for newsletter and legal team events.
- Assist hiring managers with employee onboarding.
- Manage membership, subscriptions and bar dues.
- Design and implement a team intranet site and prepare high quality assets.
- Assist legal billing team with invoice review and opening purchase orders.
- Prepare and publish process documentations as well as provide training to the legal team on new system and processes.
- Work closely with the legal team to learn how they work and make recommendations for process and systems improvements.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- Bachelor's degree or 3+ years of work experience
- 3+ years experience in legal operations, business/operations, or paralegal role.
- Experience with productivity software (Slack, Google suite, and Airtable)
- Superior customer service skills and sense of ownership
- Continuous learner; curious to learn how others do their jobs and explore new ways to do things
Location
This role will be remote, and based in the USA but is not eligible to be hired in San Francisco, CA Oakland, CA San Jose CA, or the surrounding areas.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, some light travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
If this role isn't what you're looking for, please consider other open positions.
*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
- Based in Colorado: $92,800 - $116,000
- Based in New York, Washington State, or California (outside of the San Francisco Bay area): $98,320 - $122,900.
- This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan.
- All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.
Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.