Sr. Accounts Receivable Specialist

Posted Jun 18

About Airship

At the dawn of mobile apps, Airship powered the first commercial messages and then expanded its data-led approach to all re-engagement channels (mobile wallet, SMS, email), app UX experimentation and feature release management.

Now, with Airship App Experience Platform (AXP), brands can create and adapt native app experiences on their own — with no ongoing developer support or app updates required.

Having powered trillions of mobile app interactions for thousands of global brands, Airship is proud to be at the forefront of what has become the digital center of customer experience, loyalty and monetization — mobile app experience (MAX).

Learn more about Airship here: Airship Newsroom + Airship Customers

About The Role

As the Sr. Accounts Recievable Specialist you are responsible for overseeing bill accounts to ensure that customers who have outstanding debts pay them back. You have analytical and technical skills, with an ERP background. Has the ability and desire to drive the adoption of best practices in receivables accounting processes. You are someone that is passionate about contributing your knowledge and expertise to a successful and growing team.

Responsibilities:

  • In charge of handling all aspects of billing, credit, and collections.
  • Duties include analyzing accounts to determine collection risk, making collection calls (phone, zoom, and email) regarding unpaid bill account balance.
  • You may be authorized to extend payment deadlines or coordinate repayment schedules to ensure compliance.
  • Applying payments, reconciling misapplied and unapplied payments, and processing credit applications.
  • Research, reconcile, and resolve unpaid balances or short paid balances.
  • Taking a proactive role on all AR activity to ensure inter-departmental support (Sales, RevenueOps, Accounting, and banks)
  • Responsible for updating and maintaining customer accounts and improving the company's cash flow.
  • Monitor DSOs and payment trends to prevent aged balances; Identify drivers of the aged balances and implement appropriate countermeasures
  • Meet and exceed quarterly AR goals.
  • Recommends actions by analyzing and interpreting data and making comparative analyses, proposing adjustments or write off proposals.
  • Recommending accounts to be turned over to an outside collections agency.
  • Customer service and communication skills are essential for this job in responding to a high-volume of requests from customers and internal stakeholders.
  • Support processing of requests for compliance purposes (federal, state, international, audits, etc.)
  • Protect the organization's value by keeping information confidential.
  • Working with Accounts Receivable Manager to establish ways to improve efficiency and productivity.
  • Will be responsible for leading cross-functional process improvement efforts with minimal oversight.
  • Support the month end close process for accounts receivable, including preparing journal entries & analysis.
  • Provide ad-hoc analysis and perform finance department related task

Qualifications:

  • Experience in performing full function accounts receivable duties.
  • Solid understanding of basic accounting principles.
  • Detailed oriented, ability to multitask, strong analytical competency, creative and able to present various solutions.
  • Experience with NetSuite, SAP or other ERP systems..
  • Proficient in using CRM platforms (Salesforce, Hubspot).
  • Excellent communication, research, problem-solving and time management skills.
  • Proficiency using Microsoft Office and Google workspace.
  • Customer service.
  • Knowledge of SAAS industry practices and procedures preferred but not required.
  • 2-3 years experience in B2B Collections; experience with multi-entity, international companies.
  • 4 year degree in accounting or business-related field (or 2 year degree with one to two years of relevant experience). Other experiences will be considered.

Airship’s Talent Commitment

At Airship, we are committed to Attracting, Retaining, and Growing Top Talent. To do so, we strive to make our innovative digital-first organization a great place to work and provide employees with compensation that is aligned to our Company mission and values.

Our culture is one of High-performance, Accountability, and Team Collaboration, and our Compensation structure is designed to reflect that.

Compensation at Airship

Airship’s compensation is determined by a variety of factors including market data, experience ladders, and geographical location. The starting pay range for this position is: $25.00 - $28.00 per hour. Some roles may also be eligible for commission, bonus, competitive equity packages, and other performance incentives. In addition, we also provide an extensive suite of Benefits offerings as part of our Total Rewards approach to compensation.

Benefits at Airship

Workplace Flexibility (Fully Remote Option) + WFH stipends + Medical, Dental, & Vision Insurance (PPO/HSA Options) + Mental Health Benefits + Open PTO Policy (take the time you need) + 401(k) Retirement Plan w/a match + Stock Options + Professional Development Program + Mentorship Program + Employee Resource Groups + Culture Club + Supplemental Benefits (Life Insurance, Short/Long-Term Disability, Flexible Spending) + Parental Leave + Employee Assistance Program + Referral Bonus Program.

Disclaimer

Duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands and may be amended at any time at the sole discretion of the Employer.