Sr. Data and Workforce Analyst
Full Time
Operations
Experienced
As a Senior Data and Workforce Analyst you are responsible for utilizing data to assist operation leaders in allocating staffing resources to the business need. On a daily basis, you’ll dig into existing inventory, new volume, and available staff to ensure that we are maximizing the utilization of the resources available.
Additionally, you will analyze metrics and KPIs to identify systems and processes to improve the overall efficiency and performance of each team. You will work directly with operations leadership to ensure our metrics and planning processing are ever-evolving and utilizing technology to automate and allow for efficiency wherever possible.
You, as a Sr Data and Workforce Analyst at Snapsheet, are driven by a natural curiosity and a passion for ensuring the optimization of any workforce you interact with. You understand that the development of the best success metrics, tools, labor modeling, and workforce processes will lead to the overall success of any customer-focused organization, and ultimately improves Snapsheet’s relationships with clients and internal stakeholders alike.
Responsibilities of the Workforce and Data Analyst:
Oversee success in forecasting workload, scheduling resources to the work, and monitoring the real-time performance of staff and workload
Analyzes and develops weekly recommendations for scheduling and uses staffing requirements and operations schedules to determine required staffing levels to ensure the organization’s ability to meet operational commitments
Creates integrated database tracking tools for staffing shrinkage patterns (vacation, sick, training, etc.) to optimize staffing forecasts
Analysis and integrity of Operations data to enable and support sound executive decision making
Provide analytical support, creating visibility into performance opportunities
Partner with Operations Management Leadership in finding solutions to best balance customer service, employee satisfaction, and cost
Assist senior operations leaders in the analysis and reporting of performance metrics and trends
Qualities of the Workforce and Data Analyst
5+ years in a similar workforce planning and analytics role
Experience in the insurance industry is a plus
Successful previous experience working with managers and executives to report workforce analytics
Strong quantitative and numbers background – Be able to tell a story with numbers, identifying trends and reasons behind the numbers calculated and presented
Ability to work in a fast-paced, production-based, and results-driven environment
Desire to thrive in a remote environment ripe with opportunities to advance
Benefits & Perks for Snapsheet Employees
Work from home
Competitive compensation
Growth and advancement opportunities with promotion opportunities quarterly
Unlimited Paid Time Off Policy
4% match on our 401K
Medical, dental, and vision coverage
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Snapsheet, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
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Snapsheet is an equal opportunity employer.