Sr. Design Producer
Work Arrangement: As the Experience Team for a community bank, we believe that our “office” may be anywhere our customers and employees live, work and play. So while our team members may not be required to come into an office on a set schedule, we are expected to engage in purposeful, in-person collaboration and to be active participants in the M&T community and the communities we serve. This may require quarterly to monthly travel within the M&T bank footprint.
Ideally, this will be a hybrid or remote position located near an M&T Bank office location, preferably in the Buffalo, NY, New York, NY, Boston, MA, Bridgeport, CT, Baltimore, MD, or Wilmington, DE areas. Depending upon the location of the final candidate and the needs of the team the position may remote within the M&T Bank footprint (CT, DE, ME, MD, MA, NH, NJ, NY, PA, RI, VT, VA or DC), with travel required as referenced above.
Overview:
As a Senior Design Producer supporting our Product Teams building out new Mobile and Online Banking experiences, your role is to ensure seamless orchestration of work into and out of the CX team. Your primary goal is to facilitate tighter operations and improved team cohesiveness. You will partner with both the CX team, and partners such as Product, Technology, Marketing, Legal, and Compliance - ensuring that CX processes are useful and accessible to the broader program.
Primary Responsibilities:
- Own and evolve tools, processes, and approach to work tracking and reporting for the CX Team. Effectively triage and orchestrate changes in priority and ownership of design activities across the CX team.
- Ensure documentation of clear design objectives for product and feature development, and establish deadlines for those objectives in partnership with CX Management and Team Members.
- Partner with developers to ensure their awareness of successful user experience standards and industry best practices.
- Work with product owners to define functionality and end user requirements to meet desired outcomes.
- Be part of a team dedicated to a product space as a part of a broader product vision.
- Own and facilitate successful CX Team ceremonies (Such as design reviews, stand-ups, sprint planning and grooming, etc.) that ensure efficient and quality deliver of design work and deliverables.
- Contribute to the strategy and planning of integrated Experience Research.
- Communicate decision-making rationale to team members.
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
- Promote an environment that supports diversity and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Education and Experience Required:
- Bachelor's degree in UX Design, Human Computer Interaction, Industrial Design, or similar, and a minimum of 3 years relevant experience or in lieu of a degree, a combined minimum of 7 years education and/or relevant/product design work experience.
- Background in the design/user experience field, preferably demonstrated through an online portfolio
- Experience creating use cases, flow diagrams, prototypes, scenarios and wireframes in the context of product development
- Understanding of strengths and shortcomings of different design thinking methods
- Hands-on experience of designing for a variety of digital touchpoints and non-digital channels
- Experience supporting the full product development process, from vision to launch to iteration
- Ability to mentor and educate others on the value and principles of good experience design
- Team player who is comfortable navigating ambiguity within a self-directed culture
- Ability to establish strong working relationships with colleagues, clients, and key stakeholders
- Proficiency in industry best practices for desktop, mobile and web applications
- Experience with accessibility standards, cross-platform issues, mobile user interfaces and systems-thinking
Education and Experience Preferred:
- 5+ years working in software development, specifically orchestrating design and customer experience outcomes
- Highly detail oriented, with a proven ability to articulate definitions of done for product and service design efforts
- Ability to manage multiple parallel in-flight efforts
- Ability to establish and standardize product design delivery metrics, and produce reporting materials tracking progress against them
- Deep understanding of UX/UI best practices, and an end-to-end understanding of the design process
- Working knowledge of Figma, Miro, Jira, Confluence, and other design and development tools
- Experience creating, maintaining, and improving artifacts tasked with documenting product and feature requirements
- Ability to negotiate priorities for the design team with business and technology partners
- Ability to track CX program health on a weekly / bi-weekly basis, articulating expected results, and status against those results
Compensation Range:
Annual(USD): 98,053.98 - 163,423.31