Sr Manager Business Operations

Posted Feb 20

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology

The Role

The Regional Operations Manager role requires exceptional leadership, strategic thinking, analytic detail and rigor, and ability to influence through respect and trust. The position will work closely with the General Manager, all Mass Markets functional teams, finance, NI / Operations, and all local market teams to enable the region to drive additional fiber enablement, fiber penetration growth, and a superior customer experience. You will be deeply involved in the flow of the business' executive management and decision making and will have to prioritize and balance while building a reputation for reliability, objectivity, and partnership across the BU and company. This role will also be responsible for the leadership of a team.

The Main Responsibilities

Manage Operations

  • Develop and prepare monthly and quarterly management reporting for use by the leadership team.
  • Coordinate operational and strategic planning, budgets, program investments, and allocations across functional areas
  • Manage relationships with other BUs and functional organizations
  • Analysis of information and ability to effectively design reports, manuals, and presentations, agendas for external and internal meetings
  • Harmonize and manage program and project portfolio so all initiatives work towards effectively operationalizing planning goals and achieving growth objectives.
  • Ability to create information, presentations and communications using Microsoft Outlook, Word, Power Point, and Excel in an effective manner.

Guide strategic decision-making processes

  • Identify areas of strategic importance and engage the right people and data to focus executive time and attention on rapid resolution of strategic problems
  • Be the voice of the organization as a whole in leadership discussions, advocating on behalf of the team

Promote a community of inclusive leadership with a sense of urgency

  • Planning and building content for internal communications, all-hands meetings, offsites
  • Be a key bridge from leadership to the rest of the organization, conveying and ensuring successful communication and implementation of critical organizational and operational decisions
  • Provide clear, concise, transparent, and insightful communication to the team, executives, and a diverse set of stakeholders.
  • Help make the team a great, inclusive place to work

Build programs to organize and execute BU goals

  • Ensuring collaboration for relevant projects and coordinating interlocks on key projects/initiatives
  • Design and execute initiatives that contribute to long-term operational excellence, ensuring key projects have clear milestones, success measures and operational plans.
  • Navigate challenging team dynamics with tact and confidence as an objective program manager.

What We Look For in a Candidate

  • 10+ years’ experience in leading/managing operations, sales, and large-scale projects in a distributed organization
  • Savvy with financial planning and budget decision-making processes
  • Ability to build trust with executives and internal / external stakeholders of all levels.
  • Strong written communication skills and ability to distill and convey information in a compelling manner
  • Detailed understanding of the full Microsoft Office Suite.
  • Executive presence
  • Detail-oriented organizational and process management skills to manage a wide range of incoming requests and responsibilities
  • Strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results
  • Acting as a good sounding board for others
  • Understanding of technical subjects and technologies relevant to the program
  • Self-starter who enjoys problem-solving with little direct supervision. Ability to learn quickly with a high tolerance for ambiguity and complexity
  • Highest level of integrity and management of confidential information

Preferred

  • Full fiber product and company value knowledge: able to dig in and figure out the details, yet roll it all up to an easy-to-understand team and executive level
  • Ability to connect the dots between functions and processes in terms of broader business implications, including tactical, strategic, and enterprise dependencies, with an awareness of the up/downstream requirements
  • Experience running Communications and Culture initiatives

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 325720

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :

100440

Salary Max :

223680

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information . We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.