Sr. Manager, Experience Design (UX)
The Sr. Experience Design Manager will apply their knowledge of experience design to meaningfully create and improve the experiences customers have with Best Buy. This role is an advocate for customers, a creative problem solver, and a leader who can collaborate across teams and disciplines to influence with and without authority.
This role will lead a team of Experience Designers embedded across product teams with a focus on building Customer Relationships and Supporting Best Buy’s Customers. This role will work in partnership with product teams, Experience and Customer strategists, stakeholders, and business teams across the organization. You will assist in discovering, defining, and delivering experiences customers will have with Best Buy, and helping individuals and teams across the enterprise understand and embrace Human-Centered Design. This includes having an understanding of the enterprise customer and employee strategy.
This role is remote eligible, which means you would work virtually from home or another non-Best Buy location.
What you'll do
- Lead, coach, and inspire a team of experience designers in in the three core HCD Competencies: Research, Strategy, & Communication
- Oversee the performance, development and growth of individual contributors and inspire them to pursue excellence
- Build alignment and strong relationships with executives, leaders, partners and teams across the Experience Team, and Customer Office
- Drive the delivery of successful product key results through the most effective outputs (e.g. journey maps, strategic briefs, guiding principles).
- Advocate for customer and employee needs in every interaction
- Design and facilitate internal working sessions & meetings
Basic qualifications
- 2 or more years of experience in a manager role, or 8 or more years in another experience design- or strategy-related role (e.g.,Copywriter, Interaction Designer, Information Architect, Visual Designer, Product Designer, etc.).
- Demonstrated experience in envisioning, defining, and modeling end-to-end, multichannel customer experiences
- Demonstrated experience in helping individuals and organizations understand and embrace Human-Centered Design
What’s in it for you
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
- Competitive pay
- Generous employee discount
- Physical and mental well-being support
About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™