Sr. Product Manager

Posted Mar 6

As a Sr. Product Manager, you are responsible for defining product vision and strategy and driving product initiatives from discovery to delivery. You serve to connect the dots between the business and technology and inspire the teams you work with. You build products for the end user, prioritizing and solving their opportunities and problems while ensuring business value.

Sr. Product Manager of Chargebacks and Disputes

North American Bancard- Remote

What you'll be doing:

  • Define product vision and strategy and own the roadmap.
  • Lead product initiatives through discovery, design, delivery, and deduction.
  • Research and validate product initiatives.
  • Define, document, and review requirements with stakeholders and engineering.
  • Facilitate beta testing to recommend improvements to product prior to launch.
  • Communicate development status and go-to-market strategy.
  • Develop and write training content to ensure alignment of product knowledge internally and externally
  • Define and analyze data driven metrics that inform success.
  • Champion the merchant and their customers to offer a stable, secure, and seamless payments experience.
  • Collect and prioritize feedback and requests from merchants, sales partners, and the organization.
  • Research and understand industry trends and the competitive landscape.

What we need from you:

  • BA/BS in a technical or quantitative field.
  • 5+ years experience in product management in the financial services coupled with a deep understanding of chargebacks and disputes.
  • 5-7 years of payment industry experience.
  • 3+ years of experience in Chargeback Product management.
  • Creative and strategic product thinker.
  • Strong verbal and written communication skills to identify user challenges and needs.
  • Ability to positively influence others and maintain effective business relationships.
  • Self-motivated with the ability to work through uncertainty.
  • Proven track record of building products from inception to execution.
  • Knowledge of Financial Technology.
  • Working knowledge of the agile development process.

At

North American Bancard Holdings, LLC (NAB)

our vision is a new paradigm of commerce that simplifies the modern business model — driving smarter operations, enhancing security, and fostering effortless personal interaction between merchants and their customers. Throughout our growth, we've stayed agile in order to stay at the forefront of the ever-changing payments landscape. While we are large enough to offer customized solutions to enterprise-level clients we're still nimble enough to take an award-winning, hands-on approach to personal service you just won't find anyplace else.

At North American Bancard, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.