Sr. Product Manager Technical

Posted Jan 11

Full Job Description

Our Purpose

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Senior Product Manager Technical Job Description: Senior Product Manager – Technical (STL)

Mastercard is a world leading payments and technology company with the aspiration to help reshape the digital economy so everyone can realize their ambitions. Technology is our product, and we pride ourselves in using the latest technologies to create secure, customer centric experiences.

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Overview

The Senior Product Manager – Technical will be part of the Technology Strategy and Transformation team, and will provide an expert level of platform support, day-to-day system administration, maintenance, and training for enterprise tools used to enable agile work management, roadmapping, and project management. Act as the voice of the business customer and accountable for the platform services. Work with Technical Program Managers, Developers, internal customers, and vendors to define details behind business requirements.

Responsibilities

Responsible for developing inspiring platform/product visions, derived from business needs, market opportunities, and technology trends
Owns the working backwards document and vision for one or more features
Elicits and decomposes business requirements into platform requirements and user stories
Coordinates internal forums to collect and identify feature-level development opportunities
Contributes near-term input (quarterly) for the platform product portfolio and roadmap, prioritizing the backlog while defining the acceptance criteria for user stories
Recommends trade-off decisions on platform product features/depth of features/backlog items
Uses runtime metrics of their services in market as a feedback loop into the backlog and balances the priorities against new feature requests
Owns and manages product documentation ensuring features and associated documentation are clear and easily consumable by other engineering teams
Enables self-service support and/or works to reduce overhead
Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product and inform the backlog
May participate with the business in customer research to inform platform product feature needs
Coordinates with interdependent teams on platform product requirements
Keeps close to the design of the user experience
Continuously monitors feature development at the feature level adjusting throughout implementation as needed
Reviews product demo against acceptance criteria for the feature set
Prepares launches and monitors platform performances, adoption, and operational health for feature sets
Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature
Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues
Mentors team members
Assists with candidate selection and onboarding

All about you

Self-starter and quick learner with ability to work independently and drive results.
Experience in driving adoption and providing training of new tools/platforms across a large customer base.
Interface with a diverse customer base to understand requirements, priorities, and processes.
Communicate situationally with technically literate and non-literate stakeholders to build and implement new features as required.
Collaborate with other teams (ex. product management, customer service, production operations) to achieve business goals.
Develop and drive metrics for team delivery through in-house and vendor (SaaS) based tools.
Innovate for our Customers - take a long-term perspective to build systems and features.
Help define long-term development and business technology strategies
Skilled at learning quickly, implementing new technologies, frameworks and tools and supporting multiple concurrent activities
Detail-oriented, proactive and able to function under pressure in an independent environment along with a high degree of initiative and self-motivation to drive results
Strong communication skills - both verbal and written – and strong relationship, collaboration skills

Qualifications:

Bachelor’s degree or higher in computer science, engineering or related field, or equivalent work or education-related experience.
Hands-on experience Atlassian tools ex Jira Software preferred
Experience with roadmapping tools e.g., Aha! a plus
Experience in agile delivery methodology

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.