Sr Product Manger - Oracle Business Systems

Posted Sep 30

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

We are seeking an experienced and dynamic business process, systems and technology enablement manager with a strong background in source to pay, billing, and order to cash flows. You will also have a deep understanding of Finance/Accounting business functions and extensive experience with Oracle ERP. This role is on Upwork's Finance Systems team and our charter is simple – we want to make our internal users successful – this means we have to be their trusted advisor. We are looking for someone who pushes forward and does not stand still and gets the job done right.

This position will have strong domain expertise, cross-functional skills and ability to lead our various streams. Will lead through documentation and translation of requirements into system requirements to deliver transformational system solutions. This role will also require strong change management skills, ability to drive finance/business requirements and multiple projects to completion. Our users will be relying on you to make sure their systems are working and being used in the best way possible.,

In this pivotal role, you will be responsible for leading the strategic integration of systems, technology, and processes within our organization. The ideal candidate will possess a deep understanding of financial, legal (Contract Management systems), procurement, billing (Oracle BRM) and ERP systems (Oracle ERP) , their associated business functions, processes, cross-functional hand-offs and intersections with Finance systems. You will be responsible for overseeing and optimizing these systems while leveraging your expertise to streamline operations and ensure efficient resource allocation. 

Your expertise will drive efficiency, innovation, and collaboration, enabling us to achieve our business objectives while optimizing our procurement practices.  

Your Responsibilities:

Application Feature and Rollout: 

  • Rollout of new applications, features or upgrades, ensuring minimal disruptions to ongoing business operations. 
  • Manage and provide direction to the assigned applications and processes
  • Collaborate with internal business users to design, build, and deploy solutions. 

Production Support: 

  • Improve user experience - Implement preventive measures and strategies to leverage system features, reduce system downtime and improve overall service quality. 
  • Oversee the support in maintaining and troubleshooting of Enterprise billing, CMS and ERP applications including strategic procurement applications to ensure seamless business operations. 

Strategic Systems Integration:

  • Lead the development and implementation of a comprehensive systems and technology integration strategy that aligns with the company's overall business goals and procurement objectives.  

Project Management & Delivery: 

  • Achieve operational excellence by applying best practices in project management.. 
  • Ensure timely and efficient delivery of production support resolutions.
  • Lead, manage, and oversee complex projects from inception to hypercare. 

Stakeholder Management and Communication: 

  • Document, capture, and prioritize business requirements in close collaboration with key business stakeholders. 
  • Provide regular status updates, insights, and strategic recommendations to senior management. 
  • Cultivate strong relationships with business and IT stakeholders to drive collaboration and alignment. 
  • Work with stakeholders to leverage technology to help achieve their KPIs and metrics 

Continuous Improvement: 

  • Regularly evaluate the latest trends in the related technology areas to identify potential improvements and innovations. 
  • Advocate for the adoption of emerging technologies and methodologies to maintain a competitive edge. 

Product Road Map Building:

  • Develop a comprehensive system solution roadmap that aligns with the business stream goals and digital transformation initiatives. 
  • Evaluate emerging procurement technologies and trends to identify opportunities for enhancing efficiency, risk management, and supplier collaboration. 
  • Lead the selection, implementation, and integration of various domain related technology solutions, considering factors such as scalability, usability, and integration capabilities. 

Data-Driven Insights

  • Leverage data analytics to derive actionable insights from procurement and operational data, facilitating informed decision-making and continuous improvement initiatives. 

What it takes to catch our eye:

  • Bachelor's degree in Finance, Accounting, Business Administration, or related field; Master's degree or relevant certifications (e.g., CMA, CPA, CSCP) preferred.
  • Minimum of 10 years of experience in financial systems management, with a proven track record of successfully optimizing and maintaining financial platforms.
  • 5+ years of Procurement, Legal and Billing experience, with a comprehensive understanding of procurement processes, vendor management, and sourcing strategies.
  • Proficiency in financial software and ERP systems (e.g., SA ), as well as advanced proficiency in Google Suite.
  • Demonstrated experience in implementing technology solutions in a procurement context, including e-procurement, spend analytics, and supplier collaboration platforms.
  • Strong analytical skills and proficiency in data-driven decision-making, with the ability to extract meaningful insights from complex data sets.
  • Proven ability to drive innovation and process optimization while maintaining a strong focus on compliance and risk management.
  • Proficiency in using procurement software and tools.
  • Strong leadership and team management skills, with a commitment to fostering professional growth and development.

Personal Attributes

  • Action-oriented
  • Prioritizes the needs of our diverse customer base
  • Demonstrates self-motivation, even in high-pressure situations
  • Proficient in conducting research to address application issues
  • Excellent project management skills, adept at leading cross-functional initiatives and handling multiple priorities.
  • Outstanding communication and interpersonal abilities, fostering effective collaboration across diverse teams and presenting to senior leadership.
  • Expertise in change management, skilled at guiding teams through technology and process transformations.
  • Embraces a "Unity in Diversity" mindset, valuing and respecting the contributions of every team member.

The annual base salary for this position in California and Washington ranges from $110,000 - $185,000. The range displayed reflects the minimum and maximum salary for this position in California and Washington, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.

Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 19 states in the United States. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate full-time employees. 

At the core of our vibrant culture are shared values that form the foundation of our organization. These values revolve around trust, risk-taking, customer focus, and excellence. Our overarching mission is to create economic opportunities so that people have better lives. We foster an environment where individuals are encouraged to bring their authentic selves to work, nurturing personal and professional growth through development opportunities, mentorship programs, and participation in Upwork Belonging Communities.

We take pride in providing exceptional benefits to our employees. These include comprehensive medical insurance coverage for both you and your family, unlimited paid time off, a 401(k) plan with matching contributions, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. To explore these benefits in detail, as well as gain insights into our company values, working principles, and the overall employee experience, we invite you to visit our Life at Upwork page.

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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