Sr Program Manager, Product Operations
You are the intersection of people, process, and technology when it comes to enabling a product team to effectively take insights, make decisions, and engage with their stakeholders. You enjoy nerding out on SaaS tools just as much as you like collaborating with your peers to build out processes to scale a product management team. You are comfortable chasing down connecting data from other parts of the business to ensure that other systems are feeding into product insights. You are a problem solver when it comes to building out product engagement tools. You are a trusted partner with the product team on the best way to implement and communicate a roadmap.
At Expel our product team translates some of the most challenging security problems into our security platform through engaging with customers, working with our engineering teams, and understanding a dynamic market. The productops manager reduces friction for the product team to operate.
The information security industry is facing some of the most daunting challenges the world has to offer these days. Can you help build something that helps our customers get back to doing what they love about security? If this sounds like fun, we want to hear from you.
What Expel can do for you
- Give you a key role in building out the tools and processes for our growing and evolving Product team.
- Expose you to leading SaaS products both in productops and in business systems.
- Provide a place where you can have an impact because the team want you to guide the path forward for operational efficacy.
- Give you experience working in a startup environment with a team who truly cares about doing meaningful work
What you can do for Expel
- Evaluate processes and technologies for the product team, identifying areas to iterate and mature to scale the product team to run more effectively.
- Deploy and administer a roadmapping platform to enable product managers to make decisions and engage with stakeholders and customers.
- Mature our product insights implementation to give us visibility into how our customers are engaging with our products and features.
- Collaborate with Customer Success, Business Systems, Marketing, SalesOps, and other operations teams to integrate data to provide better visibility into the customer journey.
What you should bring with you
- A solid understanding of tools in a productops environment such as Gainsight, Mixpanel, Pendo, Domo, Condens, etc. to provide insights such as feature requests, revenue information, and roadmap feedback.
- Strong knowledge of how to generate product and customer insights from various systems.
- Experience building out processes in tools to funnel and track feature requests from customers and stakeholders.
- Experience developing and evolving processes for a product organization
- A Bachelor's degree or a compelling story
- 5+ years of combined professional experience in ProductOps, project management or product management
Additional notes
Pay range: $126,500USD to $183,400 USD + bonus eligibility and equity.
We believe in paying transparently and equitably. Your salary will ultimately be based on factors such as your experience, skills, team equity, and market data. You'll also be eligible for unlimited PTO (which we model and encourage), work location flexibility, up to 24 weeks of parental leave, and really excellent health benefits.
The engineering team works out of our headquarters in Herndon, Virginia. However, we are considering remote candidates. Applicants in the DC-Metro area will be fully remote until the company re-opens offices after COVID.
We're only hiring those authorized to work in the United States. We do not currently sponsor immigration visas.
We're an Equal Opportunity Employer: you'll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Job Type: Full-time
Pay: $126,500.00 - $183,400.00 per year