Sr. Systems Engineer

Posted Sep 29

Job Summary:

This senior role entails a consultative and collaborative approach in obtaining consensus to support organizational goals by participating and sometimes leading cross-functional teams. The qualified candidate will be a key contributor in establishing global endpoint, software, and identity standards across various technology stacks through its full lifecycle following ITIL best practices for service management. Provide guidance, feedback, and support to existing application environments, identity provider integrations, and vulnerability remediation efforts while adhering to industry best practices for the management, configuration, and security of applications and systems. Research, test, and recommend emerging technologies and enhancements to improve operating outcomes with a focus on automation. Support the implementation, monitoring, auditing, reporting, and remediation of SOX, PCI-DSS, GDPR, and other certification, regulatory, or compliance requirements.

The Senior Systems Engineer is responsible for the design, documentation, integration, implementation, modification, and coordination of the installation, testing, operation, troubleshooting, maintenance, and optimization of hardware and software systems. Functions include conducting research to solve complex business problems; needs analyses; developing functional and technical requirements and design specifications; evaluates, recommends, plans and designs solutions; includes infrastructure, hardware, software systems, and middleware with the objective of seamless integration and simplified management; implementing security procedures and tools; maintaining systems configuration; managing the installation and integration of system patches updates, and enhancements; ensuring the rigorous application of information security/information assurance policies, principles, and practices.

Job Expectations:

Serve as a technical lead for integrated systems and identify solutions to enhance operations.
Provide expertise using consultative approach in the design, planning, implementation, operation, security, support, and management of systems and software.
Lead and/or provide technical guidance to staff and teams.
Lead and oversee departmental projects ensuring inclusion, collaboration, and buy-in.
Develop processes and practices for the design, maintenance, and operation of systems to ensure consistent and repeatable outcomes.
Develop and maintain automations to enforce standards and support operational efficiency.
Design the configuration of systems in accordance with security frameworks and regulatory requirements; review policy requirements and implement appropriate controls.
Assess and strengthen measures to control access to and use of critical assets.
Implement new systems or continuously improve existing solutions to enhance user experience.
Develop baseline standards for operating systems and applications.
Provide oversight and management for new or existing systems, upgrades, and maintenance.
Manage vendor relationships; consult with vendors to resolve system issues.
Analyze the cost/benefit of emerging technology.
Establish effective partnerships with HR, Internal Audit, and Security.
May be responsible for various administrative and budget tasks.
May supervise staff members, including hiring, development, and performance management.
May participate in after hours, weekends, and holidays on-call support as needed.
The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary to support business needs.

Job Requirements:

Excellence in problem-solving, strategic thinking, and collaboration with cross-functional teams.
Ability to work with a diverse, and globally distributed team.
Research new and emerging technologies.
Experience implementing Identity Management integrations with SaaS applications.
Demonstrated SaaS Administration & Cloud Apps experience.
Demonstrated ability in technical configuration, process, and change documentation.
Strong customer service orientation.
Strong interpersonal, written, and oral communication.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Skilled at working within a dynamic, team-oriented, collaborative environment.
Adept at reading, writing, and interpreting technical documentation and procedure manuals.
Ability to present ideas and solutions in user-friendly language.

Experience Requirements:

6-7+ years of system engineering experience in a fast-paced global environment.
3+ years of experience and expert level knowledge in maintaining Linux systems and open-source services.
3+ years of experience in design, implementation, and administration of collaboration & communication technologies such as Google Workspaces, O365, Slack, Atlassian, etc.
3+ years of experience administering SSO, AD as well as Client Platforms such as Mac and Windows
2+ years experience with one or more scripting languages, such as, Python, Go, JavaScript, or Ruby.
Deep experience building, iterating-on and supporting complex integrations and automations for SaaS tooling at scale via API/SDK usage
Basic understanding of networking technologies

Education Requirements:

Bachelor’s degree in Computer Information Systems or related field and equivalent experience.

Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The noise in the work environment is usually moderate for those working onsite. Other factors are:

Hectic, fast-paced with multi-level distractions
Professional, yet casual work environment
Office / Warehouse environment

Ability to work extended hours as required

#LI-JC1

The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations.

Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents.

Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.

For more information on iHerb benefits, visit us at iHerbBenefits.com.

Anticipated Pay Scale:

$115,850—$184,307 USD

Staffing Agency Submission Notice

iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

About iHerb

iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.

We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 30,000 products, from over 1,200 brands direct to our customers in 185+ countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·

Embrace Diversity & Inclusion · Strive for Simplicity

iHerb Benefits

At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.