Sr. UX Designer (Remote)
Full Job Description
Position Purpose:At The Home Depot, we get UX; it is baked into our DNA. Now we are expanding our team to drive new initiatives. As a member of the UX team, you will work with other strategists, designers, and researchers to help craft end-to-end experiences and identify customer needs.
You are a designer with a desire to solve interesting and meaty customer problems. Whether it's using design thinking techniques to drive ideation and alignment or bringing a paper prototype to your user for a quick experiment, you can identify and execute the right steps towards solving a problem. You recognize the value of well-crafted design along with the value of imagination and play in building great products within a business environment.
With passion for good interaction and visual design, you can craft end-to-end experiences to enact cutting-edge retail strategies; balancing user needs with business strategy and ultimately creating delight for your customers. You love to work hand in hand with your users to build a more effective and efficient experience for them. You might not consider yourself a researcher, but you have solid awareness of research best practices and know that research is the foundation towards good design. You can also use evaluative approaches to iteratively improve your products.
You appreciate feedback and support from fellow researchers, designers, engineers, analysts, or product managers in our cross functional environment. You enjoy mentoring junior designers to success and supporting them through challenges. You enjoy collaborative effort, taking feedback and input to your UX activities as a means of improving the end result. You are as comfortable influencing business leadership as you are your product leadership and individual contributors. You are the customer and user advocate. You drive innovation by championing actionable user insights, deeply understanding our customers, enhancing product usability, and providing our team avenues to delight our customers. You communicate effectively and share a point of view that guides quality decisions.
Key Responsibilities:
40% Planning & Analysis:
- Communicates with key user and operational groups to understand business needs
- Elicits ideas and assists team members with gaining shared understanding, and aligns the product team and stakeholders
- Presents design concepts, user needs, and design rationale to multidisciplinary teams, as well as to key stakeholders and business partners
60% Delivery & Execution:
- Analyzes user experience data and provides recommendations to address business needs
- Documents, reviews and ensures that all quality and change control standards are met
- Collaborates and pairs with other product team members (UX, engineering, and product management) to design solutions
- Creates designs such that information is easy to find, consume, and understand
- Communicates ideas and designs to end user and product team members
- Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)
Direct Manager/Direct Reports:Reports to the User Experience Manager
Travel Requirements:Typically requires overnight travel less than 10% of the time.
Physical Requirements:Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
Minimum Qualifications:Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- 5 - 7 years of UX experience in an Enterprise or retail environment
- 5 - 7 years of experience working with agile software development teams
- Desire to thrive in a fast-moving environment
- Demonstrated ability to initiate and self-manage complex projects
- Ability to translate complex information into easy-to-understand designs and visual elements, choosing the appropriate level of fidelity and tools such as Figma, Miro, and Microsoft products
- Ability to take on on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- Skills to build partnerships and work collaboratively with others to meet shared objectives
- Skills to build strong customer relationships and deliver customer-centric solutions.
- Ability to develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Minimum Education:The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:No additional education
Minimum Years of Work Experience:4
Preferred Years of Work Experience:No additional years of experience
Minimum Leadership Experience:None
Preferred Leadership Experience:None
Certifications:None
Competencies:Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Customer Focus: Building strong customer relationships and delivering customer-centric solutions
Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations