Staff IT Engineer

Posted Oct 29

About us:

Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our platform. In-turn empowering them to focus on creating a better experience for their customers while helping their business thrive. 

We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed!

To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here! https://wondersco.com/about-us/

What we’re looking for:

We are looking for an experienced Staff IT Engineer that will take a primary role in the development, integration, administration, support, and overall health of our corporate (mostly-SaaS) applications. You will be working alongside a team of applications administrators and report to the IT Engineering Manager in a primarily individual contributor role.

What you will accomplish:

  • Play a key contributor role in our IT Engineering function, with responsibility for both existing and green-field corporate technology 
  • Work alongside a team of IT applications administrators
  • Implement, maintain, and extend corporate applications for productivity, security, and connectivity
  • Be a trusted advocate for best practices and technology decisions
  • Set and manage technology consumers’ expectations
  • Participate in production support incidents involving corporate applications
  • Develop and enforce IT policies and practices
  • Resolve issues escalated by technicians and engineers
  • Provide support and guidance to users via service management tools

One year deliverables:

  • Identity management system
  • Mobile device management systems
  • Role-based access control
  • Access orchestrations
  • Global zero-touch hardware deployment

About you:

  • You have between 5 and 10 years of IT experience
  • You have experience managing the following concepts and/or applications:
  1. Identity management (i.e. Okta)
  2. Mobile device management (i.e. Jamf, Intune)
  3. Productivity tools (i.e. Google Workspace, Slack, Atlassian, Asana)
  • You have broad, generalist knowledge of networking, information security, and workstation technologies
  • You have excellent project management skills
  • You are comfortable working independently in ambiguous situations

Bonus points:

  • You have experience building and managing a full-spectrum corporate technology portfolio
  • You have experience with scripting and APIs
  • You are obsessed with delighting customers
  • You are open and willing to take on additional responsibilities that may be outside of this role. We are a growing company!

If you do not meet all the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply!

Wonders is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.