Staff Product Manager | Service Channels

Posted Jul 25

Apply now for a career that puts wellbeing first!

GET TO KNOW US

Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company.

*Big news: Gympass is now Wellhub!

We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a “pass for gyms” to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here.

THE OPPORTUNITY

We are hiring a STAFF PRODUCT MANAGER to our DOTS Focus Area, Service Channels team in BRAZIL!

At DOTS, we are developing scalable solutions that make Wellhuubers more productive, assuring user-friendly, data-driven, and confident products, for efficient and measurable work of the business areas. We divide DOTS PD team internally into 4 Product Domains responsible for changing the company vision into an experience-centric one using different approaches.

The DOTS Support Channels team is responsible for providing the best in class experience for Wellhubers' provide the best experience to our customers.

YOUR IMPACT

Your work will directly influence the productivity, efficiency, and, ultimately, the success of our teams. By improving our Service Channels, you'll enable our customer experience team to deliver exceptional service, our operations team to optimize workflows, and other internal areas to collaborate seamlessly. Imagine the possibilities:

Empowered Customer Experience Team: Providing them with the tools they need to understand customer needs, personalize interactions, and drive customer loyalty;
Optimized Operations: Streamlining processes, reducing manual work, and improving efficiency across the board;
Enhanced Collaboration: Creating a platform that fosters communication, knowledge sharing, and teamwork across different departments;
Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

WHO YOU ARE

Strong Product Management Experience: A proven track record of leading successful product initiatives, from ideation to launch and beyond;
Product strategist: A forward-thinking professional who can analyze product data, identify opportunities, and help shape the overall product roadmap;
Deep Understanding of Channels Technologies: Experience with CRM systems, internal platforms, or similar technologies, with a solid grasp of their capabilities and limitations;
Excellent Communication and Collaboration Skills: Ability to build strong relationships with stakeholders, effectively communicate product vision and roadmap, and lead cross-functional teams;
You actively listen to requesters' concerns, demonstrating empathy and understanding while providing timely and accurate updates;
You possess exceptional analytical and problem-solving skills and have a proven track record of troubleshooting complex technical issues;
You stay updated on emerging technologies and industry trends, eager to learn and apply new knowledge to improve service delivery;
Work collaboratively with team members and other departments, fostering a positive and supportive work environment;
Prioritizes customer satisfaction, going above and beyond to meet their needs and exceed expectations;
You can manage time effectively, prioritizing tasks and meeting deadlines while maintaining a high level of accuracy and attention to detail;
Data-Driven Decision Making: Comfort with analyzing data to identify trends and opportunities and measure the impact of product initiatives;
Strategic Thinking and Problem-Solving Skills: Ability to identify and prioritize opportunities, develop innovative solutions, and navigate complex challenges;
If you're a visionary product leader with a passion for empowering teams and improving customer experiences, we encourage you to apply. This is an opportunity to significantly impact a growing company and shape the future of our internal CRM/Platform.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in Product Management and Channels Technologies are mandatory requirements.

WHAT WE OFFER YOU

We're a wellness company that is committed to the health and wellbeing of our employees. Our flexible program allows you to customize your benefits, according to your needs!

Our benefits include:

WELLNESS: Health, dental, and life insurance.

FLEXIBLE WORK: At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.

FLEXIBLE SCHEDULE: Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.

WELLHUB: We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.

PAID TIME OFF: We know how important it is that our employees take time away from work to recharge.

Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday.

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave.

CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.

CULTURE: An exciting and supportive atmosphere with ambitious people from around the world! You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page!

And to get a glimpse of Life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn!

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos.