Staff, Software Engineer L4
See yourself at Twilio
Join the team as our next Staff Software Engineer on Twilio’s FLEX product team.
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.
About the job
This position is needed to power the future of communications. Twilio Flex is a fully programmable cloud contact center platform that enables mission critical customer communications for businesses such as Lyft, Shopify and many others. We are looking for a Staff Software Engineer (Full Stack) to join our team to build a low-code visual application communication platform and contact center workflow orchestration engine.
Responsibilities
In this role, you’ll:
- Develop quality and efficient solutions for complex problems both independently and in collaboration with team members.
- Pay attention to reliability and scalability to support continuing increases in traffic and business complexity.
- Lead team/cross-team initiatives and implementation from conception to completion.
- Evaluate, analyze and adopt new technologies and software for feasibility, impact and viability.
- Keep our services up and running while following a quality-first mindset. Support production operations, observability, building, releasing and assisting with team on-call.
- Review code and design and offer improvements to practices and processes to elevate the team and broader organization.
- Build trust and reliability in your products, review performance against service level objectives, address incidents and prioritize improvements.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- 7+ years of software engineering experience designing, developing, maintaining, scaling and operationalizing services (preferably in Java)
- Strong fundamental knowledge of software development and best practices for RESTful services and microservices architecture.
- Experience with front end technologies like TS and React.
- Experience with Kafka, Terraform, NoSQL DB is a plus.
- Strong communication skills and desire to make an impact and thrive in small, collaborative, energetic teams.
- Curious mindset - we’re not looking for someone with all the answers, but rather someone who is prepared to grow with us.
- Strong oral and written communication skills: be prepared to frequently propose and discuss ideas and implementation details with your teammates, as well as involving other stakeholders in Twilio - we’re one single team, no one flies solo!
Desired:
- Bachelors or Masters in Software Engineering or Systems or related technical fields or equivalent experience.
- Experience with AWS offerings.
Location
This role will be remote, and based in the USA.
*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
- Based in Colorado: $160,080.00-$200,100.00
- Based in New York, Washington State or California (outside the San Francisco Bay Area): $169,520.00-$211,900.00
- Based in the San Francisco Bay area, California: $188,320.00-$235,400.00
Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.