Strategic Analysis & Operations Manager

Posted Aug 28

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers.

Job Description

Cash App’s top strategic business priority is Trust: building deep trust with our customers allows us to deepen our financial relationship with them, introduce them to new products, increase our share of wallet for each service, and expand our customer base. The Health team’s mission is to create a holistic Cash App experience that fosters the trust, safety, security, and support of our customers and their assets - all while expanding access within the Cash App ecosystem. Health’s product development team of >150 product managers, designers, and engineers are responsible for building direct customer experiences and horizontal platforms focused on product configurability across the Cash App ecosystem across our sub-areas: of (i) Identity, Eligibility & Limits, (ii) Account Access & Security, (iii) Trust & Controls, (iv) Support, and (v) Disputes. The broader Health cross-functional team spans >1000 people across Machine Learning, Customer Support, Customer Insights, Product Data Science, Legal, and Compliance disciplines.

In order to manage the growth of the Health development team and support our development velocity, we’re looking to hire an outstanding Analytics & Strategy Manager who will be a senior individual contributor on the team. The Analytics & Strategy function will engage on high impact, cross-functional Health projects by bringing structure and analysis to complex areas and coordinate the execution and implementation of high impact, cross-functional projects. Given the broad range of projects Analytics & Strategy will be tasked to take on, successful team members usually are equipped with a multidisciplinary skillset.

Example projects in the past have included:

Writing requirements documents for new processes, teams, or operating models at Cash App
Designing metrics frameworks and piloting reporting infrastructure to track priority initiatives

You will:

Own the end-to-end delivery of large-scoped, cross-functional projects from the analysis and research stage through implementation and execution all the way to transition and go-forward planning.
Work directly with members of our Health management team to scope work, manage priorities and timelines, and if necessary, push back and manage expectations to ensure the success of the most important parts of the work.
Work cross-functionally with teams across the Cash App org to come up with solutions to complex problems and do whatever is needed to successfully implement said solutions.

Qualifications

You have:

Have 8+ years of experience in fast-paced and analytical roles in growth, analytics, business operations, management consulting, or finance; preferably with experience at a high-growth tech company.
Proficient in SQL
Strong data analytics skills. You have tools and methods to work with large data sets and find high level insights, including data set quality auditing, business modeling and statistical tests.
An ownership mindset. Meaning you proactively identify areas of workstream-sized areas of opportunity, contextualize them against the bigger picture, and can form realistic plans to execute on them. You’ve built products, teams, and/or processes from scratch.
Track record of leadership and self-supervision. You get work done without being told and work through ambiguity using good time management, self-prioritization, proactive unblocking, and using good judgment on when to push through vs escalate.
Ability to deconstruct complexity using frameworks. You can break down and organize large problems into solvable, prioritized pieces
Experience working through influence and building relationships. You know how to get buy in, push back on things, manage/resolve conflict with peers and leaders, and manage expectations upwards.
Strong project management skills. You have tools and methods to organize, track, and keep alignment on work for a large, cross functional team.
Strong written and oral communication skills. You have a strong ability to write or present work, often using data, to leadership level audiences
A high degree of self-awareness and coachability. You are able to seek, receive and action on feedback in an effective manner. You have the ability to recognize weaknesses and mitigate them.
A demonstrated history of impact at places you work. In organizations and endeavors you’ve been a part of, you leave a lasting positive impact.

Location:

US-based, ideally PST timezone. Remote acceptable

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $184,100 - USD $225,000

Zone B: USD $174,900 - USD $213,700

Zone C: USD $165,700 - USD $202,500

Zone D: USD $156,400 - USD $191,200

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Full-time employee benefits include the following:

Healthcare coverage (Medical, Vision and Dental insurance)
Health Savings Account and Flexible Spending Account
Retirement Plans including company match
Employee Stock Purchase Program
Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
Paid parental and caregiving leave
Paid time off (including 12 paid holidays)
Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
Learning and Development resources
Paid Life insurance, AD&D, and disability benefits
Additional Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.