Supervisor Call Center
Full Job Description
We Are Hiring:
- Department: Ascension Contact Center Centralized Scheduling
- Schedule: days, Monday - Friday
- Location: Remote - must reside near Waco, TX
What You Will Do:
Supervise the daily activities of the call center staff in assigned areas.
- Provide leadership, orientation, training, coaching, and mentoring to departmental staff.
- Assist with performance evaluations and disciplinary actions.
- Determine, coordinate and supervise daily staffing assignments and staffing levels.
- Ensure staff compliance with departmental and organizational policies, procedures and protocols.
- Participate in multidisciplinary meetings, committees, and projects addressing issues related to educational initiatives, conflict resolution, cost containment issues, implementation of new services/systems, and performance measures.
- Work collaboratively with leadership to meet and exceed call center performance standards.
What You Will Need:
Education:
- High School diploma equivalency with 2 years of cumulative experience OR Associate's
- degree/Bachelor's degree with 1 year of experience OR 5 years of applicable cumulative job specific experience required. 2 years of leadership or management experience preferred.
Additional Preferences:
- Experience with supervising teams over 10 people
- Previous Call Center Experience
Why Join Our Team:
Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.
Ascension is a leading non-profit, faith-based national health system made up of over 150,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.
Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.
Equal Employment Opportunity Employer:
Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.
For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.
Pay Non-Discrimination Notice
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
E-Verify Statement:
This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
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