Support Specialist, Payments
Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
The Support Specialist will be responsible for managing the customer support cases and assisting the customers. Additionally, they will be responsible for any additional customer training and manage incoming change requests.
How you'll add value:
- Manage the support case queue in FreshDesk
- Handle incoming support phone calls and voicemails
- Work support cases and provide research and assistance to the customers
- Receive incoming change requests and complete tasks or assign to other departments
- Assist with any additional customer training as needed
- Create and distribute any mass customer communications or alerts
- Maintain customer records in Salesforce
- Maintain support reports and dashboard in FreshDesk
- Work with customer for any correspondence needed by our partners for support
- Create new department procedures as needed
- Maintain existing department procedures
- Provide and review support reporting with management
- Work on special projects as assigned
- Other duties as assigned
What you'll need to be successful in this role:
- At least 2 years of experience in customer support
- Payments support experience preferred
- Must be a learner, always looking to improve themselves and the people around them
- Strong understanding of basic technical programs (Windows Office Suite, file formats, etc.)
- Committed to excellent customer service
- Highly detail-oriented, organized, driven
- Curious and demonstrates thought-leadership
- Strong communication skills - written, verbal, presentation, executive
- Intuitive, self-directed and takes action
- Easily adapts to changing environments and processes
R365 Team Member Benefits & Perks
- Compensation: Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices. This position has a salary range of $24.04-$26.44 per hour The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location.
Along with the compensation we provide the following marketing leading benefits and perks:
- Ability to work remote or hybrid
- Comprehensive medical benefits, 100% paid for employee
- 401k + matching
- Equity Option Grant
- Unlimited PTO + Company holidays
- Wellness initiatives
Why join our amazing team?
- We're a community that prides itself in creating innovative solutions and producing quality work
- Our product is the secret ingredient that makes a real difference to restaurants nationwide
- The open concept work environment that we've created is causal, collaborative, and cultivates communication
#BI-Remote
$24.04 - $26.44 an hour
R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.