System Administrator I
The primary mission of Catchpoint CIT is to ensure our staff can work efficiently and securely across all our global locations. This is a position for an enthusiastic, organized, and competent IT support technician.
You must be comfortable and have solid experience supporting users on both Windows and MAC across different locations.
Responsibilities
- Primary role is to provide remote and on-site troubleshooting, training, and tech support to end users.
- Preparing machines for staff use (OS/updates/necessary software).
- Responding to user requests from all offices, following through on requests and escalating those that need attention. Good customer skills and attention to detail are a must.
- Maintaining and updating inventory of all Catchpoint office assets including software.
- Ensure on-board and termination of employees are processed efficiently, and access granted or revoked to systems.
- Administer access to applications used by staff including license count.
Skills:
- 2-4 years of professional experience with System / Network Administration.
- Windows 11, Windows Server, MAC OS
- Familiarity and experience with cloud-based SaaS applications
- Familiarity with Network firewall and troubleshooting
- Carry values such as integrity, collaborative and eager to learn.
- Experience with Azure Ad and Zendesk is a plus
Soft Skills:
- Customer-focused
- Thorough knowledge of troubleshooting remote access issues
- Excellent communication skills, (active listening skills)
- Able to articulate and speak with clear voice
- Diplomatic and must have interpersonal skills
- Able to understand the business’s objectives
- Able to understand and accept that the Customer’s issues affect the business and that without the Customer there is no support department, and that the Customer is an expert in their own field
- Must have empathy with end users
- Team player
- Professional code of conduct
- Must have a good understanding of the organization
- Must have basic technical knowledge of all technology used for the business processes.
- Good writing techniques (English)
- Good phone techniques (English)
OVERVIEW:
Catchpoint is the Internet Resilience Company™. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the Internet stack before they impact their business. The Catchpoint platform offers synthetics, RUM, performance optimization, high fidelity data and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs and more) to provide unparalleled observability into anything that impacts your customers, workforce, networks, website performance, applications and APIs.
Catchpoint is an equal opportunity employer that strongly prohibits Discrimination and Harassment of any kind. We celebrate diversity and are committed to creating an inclusive and engaging environment for all employees. We welcome applications from all candidates and look forward to receiving yours!
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