System Analyst
Important: This position is open exclusively to candidates in Latin America.
Hola! SunDevs Inc is a 7-year-old company that started in a small Colombian town in Latin
America, and is now present across North America.
We have two main business lines: (1) Staff Augmentation through Nearshoring and (2) Digital Transformation Projects.
Our growth is the result of absolutely killing it on the technical side and getting referrals from existing clients. Cinemark and Cafe Rio are two of the biggest clients that we work with from both business lines.
We believe that the caliber of tech talent is going to dictate the caliber of our future on a global scale. Our mission is to become the global standard for developing and sourcing tech talent - matching amazing humans with amazing companies that are building the future (from technology).
We’re starting with the talent in Latin America.
Candidates hired for this position will work as part of our Staff Augmentation group.
The System Analyst will join a team responsible for developing, implementing, and maintaining enterprise systems for a managed service provider (MSP). This position will be responsible for managing systems operations, including tasks such as research, development, design, deployment, and maintenance. Ability to analyze server and application architectures to optimize performance and security and provide high-quality customer experience. Excellent oral and written communication skills are needed for documenting testing procedures, test results, deployment recommendations, standard operating procedures (SOPs), manuals, and security documentation. As part of a collaborative environment, the applicant will work with other teams and project managers regularly. Candidate will require the ability to troubleshoot various hardware and software issues on time.
Essential Functions
- Work with diverse teams and provide technical direction to MSP clients and internal resources
- Participate in technical meetings regarding the design and implementation of processes and technology
- Evaluate and test new technology and IT trends to define new policies and technical strategies
- Provide technical mentoring and training to team members of multiple departments
- Participate in break/fix incidents, as well as routinely participating in root cause analysis
- Demonstrate both technical acumen and critical thinking abilities
- Understand and report on KPIs and daily operational metrics, routinely referencing contracts to ensure customer service delivery and internal operations alignment
- Routinely work out of the company ticketing system
- Create and update technical documentation
- Participate and lead in project-based activities
- Provide support for service quality management and performance
- Participate in emergency incident response activities
- Install new and rebuild existing on-premise and cloud-based enterprise services
- As needed, perform monitoring of performance, security, and system health analysis reports
- Verify integrity and availability of all systems hardware and resource processes
- Routinely and frequently work with the company NOC, Professional Services, Managed Services, Service Management, and Project Management group to schedule resources, track and assure completion dates, and provide network support as needed
- Review system logs and verify completion of scheduled jobs and tasks
- Other duties as assigned
JOB SPECIFICATIONS – Knowledge, Skills, and Qualifications
- Fluent in English (C1 or better)
- Experience working on technical systems deployed on-premise and across cloud platforms
- Experience in administration of Microsoft 365 solutions, including Microsoft Server and Azure management
- Hands-on experience and management of Active Directory domain services and Group Policy
- Hands-on experience and management of DNS and DHCP configuration
- Experience in enterprise patching solutions
- Experience with SaaS administration and security
- Experience in designing and implementing Azure SaaS cloud services such as Azure AD and AAD Conditional Access
- Configuration of AADConnect and other single sign-on solutions
- Experience in building and managing federation service solutions such as ADFS
- Experience optimizing system performance and resolving production challenges
- Resolving server and application issues across IaaS/PaaS/SaaS-related compute systems
- Interpreting and maintaining system documentation and designs
- Experience with infrastructure monitoring solutions and troubleshooting concepts
- Experience with scripting
- Experience in working with and managing VMWare and Hyper-V platforms
Preferred Qualifications
- Microsoft 365/Azure/Systems Certifications
Working Conditions / Environment & Physical Demands
- The incumbent may be asked to perform other duties as required.
- Sit for long periods.
- These positions may be expected to work varying shifts and hours to ensure the successful operation of activities in the organization.
- The position may require Travel to customer and Quest locations.
- It may require the ability to travel by air or auto.
- These positions may be expected to work varying shifts and hours to ensure the successful operation of activities in the organization.
The information above describes the general nature of the position and serves as a summary of the typical job functions. It is not a comprehensive list of all possible job responsibilities, tasks, or duties.
About SunDevs:
Our mission is to create a better world through technology.
When our founders Juan David Rodriguez and Fabian Leon Ortega left their jobs in the Software Development industry and moved back to Fabian’s hometown in Puerto Salgar, Cundinamarca, they had a mission: to find and develop the vast amount of untapped talent from Latin America.
SunDevs, connects those talented individuals with the greatest challenges of the moment to help companies progress towards a better future.