Systems Administrator / IT Specialist
Job description
About Us
We are a 100% remote team with 50+ employees in 10+ countries. Experience Hello AI, our revolutionary chatbot for language learning and productivity, along with our portfolio of 37 apps. With over 100M+ downloads and a 4.7-star rating, unlock your potential with AI-driven tools. Say hello to convenience and efficiency with Hello AI, your ultimate personal assistant!
Our Values
Customer-Centricity 👨👩👦👦: We are passionately devoted to our customers, prioritizing their needs and satisfaction in every decision we make. We strive for excellence by listening to their feedback and constantly improving our offerings.
Uncompromising Quality 🍎: We challenge industry norms and set new standards, always staying ahead of the curve. We are relentless in our pursuit of extraordinary products and processes, pushing ourselves to exceed expectations.
Shared Ownership 🤝: We embrace a culture of collective responsibility, where each team member contributes to our long-term goals. We empower one another to take initiative, rejecting the notion of "not my job" and fostering a sense of pride in our work.
Agility and Speed 🚀: We deliver results quickly and efficiently, outpacing our competitors with our adaptability and resourcefulness. Our dynamic approach keeps us ahead of the game and enables us to respond effectively to changing circumstances.
Radical Transparency 🥽: We foster an environment of open communication, honesty, and trust. We share the truth about our decisions, processes, and products, ensuring that everyone is informed and engaged. We believe in the power of transparency to prevent "big surprises" and create a more collaborative and innovative workplace.
The Role and Responsibilities
The Senior Systems Admin / IT Specialist will be responsible for ensuring the reliable operation of our company's computer systems, supporting a global team in a 100% remote setting. This role will take the lead in maintaining, upgrading, and troubleshooting our IT infrastructure to ensure efficient and seamless operations.
Key Responsibilities
- Systems Administration:
- Design, install, configure, and maintain company network devices, and cloud services ensuring peak performance.
- Monitor systems to ensure security, availability, and performance.
- Implement backup and disaster recovery plans, ensuring data integrity and availability.
- Coordinate and communicate with third-party vendors for system-related services.
- Remote Support:
- Provide technical support for remote employees, assisting with hardware, software, and network-related issues.
- Facilitate onboarding of new employees, ensuring their IT needs are met and that they have the necessary equipment and access.
- Develop and maintain documentation for troubleshooting and resolving remote IT issues.
- Manage remote access solutions to ensure secure and seamless connectivity for all team members.
- Security:
- Implement and monitor security measures to protect sensitive data and systems from infiltration and cyber threats.
- Conduct regular security audits and recommend enhancements.
- Ensure compliance with industry-specific regulations and standards.
- Project Management:
- Evaluate and recommend innovative IT solutions to support company growth.
- Lead IT-related projects, ensuring they are completed on time and within budget.
- Stay current with emerging technologies and trends, especially those pertinent to a remote-first environment.
- Training & Collaboration:
- Develop and deliver IT training for employees to ensure effective use of technology.
- Collaborate with other departments to determine IT needs and deliver appropriate solutions.
- Foster a culture of knowledge-sharing among the IT team and the wider company.
Tech Stack
- Device Management with Kandji
- Implement, configure, and manage Kandji as the primary MDM (Mobile Device Management) solution for all Mac devices across the organization.
- Enforce device compliance policies, security measures, and standard configurations for all company Mac devices.
- Leverage Kandji’s library of pre-built blueprints to automate device setup and ensure best practices.
- Monitor device health and performance, ensuring optimal operations across all company endpoints.
- Apple Business Manager
- Integrate Mac hardware purchases with Apple Business Manager.
- Implement and manage Volume Purchase Programs (VPP) and Device Enrollment Programs (DEP) using Apple Business Manager.
- Coordinate deployment, licensing, and reassignment of apps and content to end-users.
- Zero Trust Security
- Implement and maintain the Cloudflare Zero Trust framework to ensure secure and direct access to applications, irrespective of user location.
- Design and enforce security policies aligned with Zero Trust principles.
- Monitor for any anomalies or breaches and respond swiftly to potential security incidents.
- Ensure integration of Zero Trust with other platforms and services to guarantee a streamlined and secure user experience.
What We Look For:
Dedicated Dynamo: With relentless energy, a strong work ethic, and an unwavering commitment to excellence, you persevere through challenges and consistently strive for exceptional results.
Collaborative Maverick: Your dedication extends to collaborative work, where you seamlessly integrate into cross-functional teams, bringing your unwavering energy and work ethic to achieve outstanding outcomes.
Proactive Communicator: You take the initiative to share updates, address issues, and foster transparency, showcasing your commitment to effective communication and driving success.
Agile Multitasker: With your dedicated mindset, you effortlessly handle multiple projects, adapting swiftly to changing priorities, and consistently delivering exceptional results.
Growth-oriented Problem-Solver: Your dedication translates into seeking continuous improvement, actively embracing feedback, and employing analytical thinking to solve complex problems and achieve optimal outcomes.
What's In It For You
We offer a fully remote, results-driven work style that enhances productivity and quality, providing excellent work-life balance. We also have great opportunities to connect with our international team through coffee calls, team meetings, and hackathons.
- Proven startup with significant ambitions
- Flexible work environment, 100% remote
- Apple hardware environment
- USD100.00 Monthly Health Insurance Allowance
- USD120.00 Monthly allowance (Home office, Learning, Wellness)
- USD350.00 Annual Home office set up
- USD500.00 Annual Learning & Development Stipend
- USD200.00 Annual Meet a Team Member Stipend
- Retreats- Next year we're off to Cancun 🇲🇽🚀
The Next Steps
Our application process involves several stages: an application review with a response time of 2-3 days, a conversation with our Talent Acquisition Specialist, a technical assignment to assess your skills, a comprehensive interview with the Hiring Manager and a team member, a soft skill interview with our Learning and Development Manager, and, upon successful evaluation, an offer sent within 7 days after the final interview. Candidates who have received a job offer may be required to submit the required legal documents dependent on their location. While we regretfully cannot provide individual feedback due to the high volume of applications received, we assure you that your application will receive our full attention and consideration.
Job requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field. Advanced degrees or certifications are a plus.
- Minimum of 5 years of experience in systems administration, with a preference for candidates with experience in remote-first companies.
- Strong knowledge of operating systems, networks, cloud platforms, and security protocols.
- Familiarity with remote support tools and best practices.
- Excellent problem-solving skills and the ability to work autonomously.
- Strong communication skills and the ability to explain technical concepts to non-technical users.
- Fluent in English, both written and spoken. Additional languages are a plus.