Systems Engineer II

Posted May 9

JOB SCOPE

The Systems Engineer II will be responsible for ongoing operation of nationwide wireless network services while applying a customer centric approach to troubleshooting and resolving service issues in a fast-paced environment.

DUTIES AND RESPONSIBILITIES

  • Focus on improving our customer’s wireless service experience. 
  • Aggressively pursue high standards of wireless network performance and availability.
  • Assess and resolve wireless service impairments using fundamental knowledge of IP routing, wireless access and infrastructure systems related to defects encountered in configuration item modifications or deployments.
  • Contribute to the development of internal support processes, documentation, and procedures.
  • Provide articulate verbal and/or written impact assessments to management in English.
  • Aggressively pursue high standard of network and system performance and availability.
  • Collaborate with cross-functional Network Operations and wireless teams to proactively identify and resolve potential system, network and customer impacts in the maintenance window.
  • Create detailed documentation and be able to apply knowledge of network security best practices.
  • Work with OSS applications and software.
  • Perform other, collateral duties as requested by manager.

BASIC / MINIMUM QUALIFICATIONS

  • Associate's degree in Computer Science, Interdisciplinary Telecom, Wireless & Cellular Communications, or related field and / or equivalent work experience.
  • Minimum three (3) years of systems engineering experience
  • Minimum three (3) years of combined Wireless Systems and/or Support Center work experience)
  • Demonstrable experience troubleshooting and resolving network service impairments. 
  • Must be able to work the following shift: Monday thru Friday from 9:00AM - 6:00PM 

ADDITIONAL JOB QUALIFICATIONS

  • Knowledge and experience with one or more of the following: Red Hat Systems Administration (RHCSA), VmWare (VCP-DCV) or WiFi / Wireless systems.
  • Experience with large distributed networks and MSO / Wireless Operator topologies.
  • Proficient using multiple, industry standard, operating system environments including Linux, Cisco IOS/NX-OS, JunOS, VMWare.
  • Experience of IP routing, wireless access and infrastructure systems to quickly assess and resolve wireless service impairments.
  • Proficiency leveraging packet-analysis tools and network analytics platforms to troubleshoot or characterize network traffic.
  • Knowledge and exposure to and functional knowledge of IP routing, and routing protocols such as BGP, ISIS and OSPF as well as enabling protocols and platforms such as DHCP, DNS, RADIUS, PMIP.
  • Familiarity with the following equipment is a plus: Cisco UCS, Ruckus vSZ/SCG/ZD, Cisco WLC, Cisco Nexus/ASR, Nokia 7750, Netscout Infinistream.
  • Demonstrated knowledge across all layers of the OSI model.
  • Experience supporting WiFi, 4G LTE/IMS, 5G infrastructure and end-to-end system/call flow knowledge.

PREFERRED QUALIFICATIONS

  • Working knowledge of Python, Splunk, Wireshark, Netscout.
  • CCNA/CCNP (Wireless).
  • CWNP Certified Wireless Network Administrator.
  • Knowledge of industry products and services.
  • VCP-DCV or comparable VMware certification

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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

This job posting will remain open until 2024-05-17 02:48 PM (UTC) and will be extended if necessary.

The pay for this position has a salary range of $75,200.00 to $120,000.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

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