Systems Engineer/DevOps

Posted Mar 1

We are looking for a Systems Engineer/DevOps person to join our Revenue Cycle Analytics team. We provide reporting and analytics to all Revenue Cycle products. This involves understanding data and data flow across products, extracting the data from the source, re-designing the data into more applicable data models, and designing queries and reports to represent key metrics for clients to understand and make decisions about their business. We have a variety of platforms with varying capabilities across platforms that are provided by both packaged distributions and cloud-based technologies.

You will be responsible for the operation of production environments, including systems and databases, supporting critical business operations for the Revenue Cycle Analytics development team. You will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge of cloud infrastructure administration/analysis. You will provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements.

This position requires United States citizenship.

This is a United States remote-based role.

Required Qualifications

  • Bachelor's degree in Computer Science, Information Systems, Networking / Systems Administration with 2+ years technical infrastructure support experience, or 5+ years experience without Bachelor’s degree.
  • Cloud & Cloud Monitoring (AWS / OCI)
  • Performance tuning
  • 1-3 years experience in cloud-based monitoring
  • Python & Shell – For automation scripts
  • 1-3 years experience in Python & Shell automation.
  • SQL – Query/Fine Tune Performance
  • 1-3 years experience in SQL.
  • Java – For troubleshooting jobs
  • 1-3 years industry experience.
  • Splunk
  • 1-3 years industry experience.
  • Github – CI/CD tools
  • 1-3 years industry experience.
  • Ability to have or acquire Federal DoD and VA security clearance

Preferred Qualifications:

  • Rancher Kubernetes - Packaging
  • Familiarity with this skill.
  • Hadoop framework
  • Spinnaker & Jenkins – For deployments
  • Jira – Logging/Tracking

Install, monitor, maintain, support, and optimize production software and environments used by Revenue Cycle Analytics. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third party vendors to resolution. Responsible for Oracle production environments, bug fixes, and patching/deploying. Provide on-call internal support, on a rotating basis.

Expectations

  • Demonstrates good troubleshooting skills, gathering useful information, suggesting/planning the resolution to the problem, identify the root cause, document the problems, and implement preventive measures to improve operation stability.
  • Willing to work additional or irregular hours as needed and allowed by local regulations
  • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position