Technical Content Developer
At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code generates seamlessly in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better.
Webflow's education resources are known for breaking down complex topics with focus, clarity, and humor. The vast majority of our educational offerings are free on Webflow University: our platform for learning web design and development. While Webflow offers a visual interface for HTML and CSS, millions of users come to Webflow University to learn the broad principles of web design and web development — not just Webflow!
We’re looking for a Technical Content Developer to help us make best-in-class education materials including user documentation and short-form videos that empower everyone to make pro websites using Webflow.
About the role
- Location: Remote-first (United States; BC & ON, Canada)
- Full-time
- Exempt
- Our cash compensation amount for this role ranges from $77,000 - $97,000 for most US locations and $85,000 - $108,000 for US locations with a higher cost of labor. All figures cited above are in $USD and pertain to workers located in the United States. Pay is based on several factors including market location, and may vary depending on job related experience, knowledge, qualifications, and skills.
- Reporting to the Director of Video
As a Technical Content Developer, you’ll …
- Write and maintain technical documentation for Webflow University. You’ll create and maintain written instructions to help users learn web design and development, and you’ll focus on steps that help users achieve a specific goal or accomplish an objective on their site. You’ll also provide contextual information and details that help users understand how the instructions relate to an overall process or larger objective.
- Proactively investigate users’ needs so you can update existing Webflow University content. You’ll coordinate directly with teammates in Education, Product Development, and Customer Support to determine what our audience needs to be successful, including ongoing maintenance to existing documentation and short-form videos based on product and user interface changes.
- Create short-form education videos. You’ll research, write scripts, record voice-over, record motion screen captures (screenflows), and produce short-form videos teaching customers how to use specific features in Webflow. We don’t make run-of-the-mill, dry tutorials. These are engaging, sometimes downright funny, but always instructive short-form videos — 2 minutes or less.
- Push the boundaries of what’s possible for educating Webflow customers. Our team enjoys a ton of experimental freedom, and we’re always looking for ways to do better, even when the method isn’t 100% proven. If your idea gets users excited about learning, we want to try it. We’re always looking for ways to improve our users’ experience and seeking better methods to curate, organize, write, and connect all the learning materials on Webflow University. If you have ideas about improvements such as how users can better comprehend written instructions, a clearer way to communicate, better organizational structure, or similar innovations, we’ll help you implement it.
In addition to the responsibilities outlined above, at Webflow we’ll support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.
About you
You’ll thrive as a Technical Content Developer when you:
- Practice impeccable English writing skills, including correct grammar, syntax, punctuation, and spelling.
- Can consistently transform complex technical concepts into clear, simple instructions using Webflow’s voice and tone.
- Learn about and test product functionality as you write.
- Understand and can demonstrate how technical documentation changes based on the audience.
- Are familiar with popular technical writing style conventions such as the Microsoft Manual of Style for Technical Publications and the Chicago Manual of Style.
- Excel at interpersonal skills and collaborate effortlessly with different teams to gather the details you need to write Webflow documentation.
- Excel in an exceedingly fast development environment and can juggle multiple projects and deliverables at once.
- In addition to writing, you also love to make short screen recording videos where you record your voice teaching customers how to work in Webflow.
- Can demonstrate your experience with solving complex challenges while meeting tight deadlines.
- Take responsibility for your own deliverables while supporting and collaborating with a team of writer peers.
- Share our passion for education, technology, and a moderate tolerance for puns in the workplace.
Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Research shows that you may still be considered for a role if you meet just half of the requirements.
Our Core Behaviors:
- Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers.
- Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment.
- Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care.
- Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates.
Benefits & wellness
- Equity ownership (RSUs) in a growing, privately-owned company
- 100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (US; full-time Canadian workers working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent on insurance plan selection. Employees also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness
- 12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave. Employees also have access to family planning care and reimbursement.
- Flexible PTO with an mandatory annual minimum of 10 days paid time off, and sabbatical program
- Access to mental wellness coaching, therapy, and Employee Assistance Program
- Monthly stipends to support health and wellness, as well as smart work, and annual stipends to support professional growth
- Professional career coaching, internal learning & development programs
- 401k plan and financial wellness benefits, like CPA or financial advisor coverage
- Commuter benefits for in-office workers
Temporary employees are not eligible for paid holiday time off, accrued paid time off, paid leaves of absence, or company-sponsored perks.
Be you, with us
At Webflow, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.
Stay connected
Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, Twitter, and/or Glassdoor.
Please note:
To join Webflow, you'll need valid U.S. or Canadian work authorization depending on the country of employment.
If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.