Technical Customer Support Specialist
⭐ Who we are
Lodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that!
Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 350 people and over 60 different nationalities, founded in the heart of sunny Barcelona.
⭐ About the role
At Lodgify, we are hiring a Technical Customer Support Specialist to join tour team fully remote from any location in Latin or Central America!
As a Technical Customer Support Specialist you will become an expert in our product - the Lodgify software. You will use that expertise to advise customers on how to successfully use Lodgify to set up their own accommodation website and to grow their vacation rental business.
⭐ How will you make an impact?:
- Provide information and advice to users on our connection types.
- Proactively connect with clients to troubleshoot technical issues.
- Take appropriate action and guide as needed to solve issues.
- Respond to incoming requests for assistance via email/tickets and chats.
- Ensure nothing but excellent service and a high level of customer satisfaction.
- Maintain client relationships through product support over the phone, chat, email, and screen sharing.
- Report customer's feedback/issues to relevant departments & follow up.
⭐ What makes you a great fit:
- Excellent English both written and spoken (Having any other languages aside from these would be a great advantage)
- Ideal to have general knowledge about the main OTA’s, such as Airbnb, Booking.com, HomeAway/VRBO, Expedia, etc.
- Patience, strong attention to detail, and logical thinking.
- Superb organizational skills and ability to handle multiple inquiries.
- Strong customer service skills with the ability to actively and effectively engage customers via phone/email and understand their issues.
- Positive attitude and sense of responsibility.
- Ability to deal with difficult situations politely and solution-face mind.
- Eager to learn about technology.
- Ownership & follow-up.
Please note we are considering candidates who currently reside in Latin America or Caribbean countries.
Why you’ll love us:
You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledges a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.
What's in it for you?
🌎 The freedom to work from home.
💰Salary in EUR/USD!
🖥️ We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers & Gadgets.
💟 Great culture & working environment with an international team of over 60 different nationalities.
🎉 Travel to our yearly team-building events at company's expense.
🤑 Boost your earning potential with our referral program that offers paid compensation.
📈 Dive into a career adventure with endless opportunities for growth and development.
💥 Spice up your remote work routine with a dash of fun! Join us for virtual team activities.
So, what are you waiting for? Apply now!
All applications and CVs must be submitted in English 😉