Technical Customer Support Specialist
Job description
(Remote Work)
We are looking for a dedicated, resourceful, and friendly Technical Customer Support Specialist to join our team. We are a small team and need a self-starter, and highly motivated person to learn all the ins and outs of Parent™. What we need you to come with is a positive attitude, a love for customers, and a willingness to learn.
If this describes you, we invite you to grow your career in an innovative, fast-paced, and exciting company that is revolutionizing childcare management across the globe.
Job requirements
Job Responsibilities:
- Fully understand the current and future Parent™ system.
- Act as liaison between customers and the technical team.
- Increase interaction with current customers.
- Respond to customer inquiries via phone, email, or chat in a timely manner.
- Create, manage, and follow up on customer tickets until they are resolved.
- Record all activities using our current CRM to enhance visibility.
- Follow the current internal customer success process and improve on it.
Job Requirements:
- Relevant Bachelor’s Degree.
- 2- 4 years experience in technical customer support.
- fluent in English.
- Excellent written and verbal communication skills.
- Strong organizational skills.
- To operate within the Canadian time zone.
Job benefits:
- Be a key part of an exciting international growth journey.
- Attractive USD salary.
- Remote job.
- Health insurance.
- Professional development.