Technical Implementation Specialist
Company Description
About TED@Work
TED@Work is a new workplace learning and development solution from TED – enabling organizations to change from the inside out driven by the power and trust of TED content. Learn more here: tedatwork.ted.com.
We are looking for a Technical Implementation Specialist to be a part of one of the newest and fastest-growing teams at TED. This individual will help us serve large enterprises with a learning program that inspires new, better ways of working.
Job Description
You will be supporting TED@Work customers and partners with all technical aspects of implementing TED@Work.
Primary Responsibilities
- Support implementation of TED@Work e-learning courses into various software learning platforms by formatting CSVs, writing formulas or scripts, and reading software documentation.
- Be a creative and curious problem solver to find and diagnose likely problems on the fly on any platform, website, or data feed, to be able to pass to engineers.
- Create databases or spreadsheets, processes, and reports/visualizations that take big, messy CSVs, and turn them into more readily usable data that customer success managers and leadership can use regularly.
- Collaborate with technical stakeholders from customers and partners.
Qualifications
Requirements
- No coding is required, but an ability to troubleshoot code, parse error messages and use browser console tools, read documentation, and work with engineers at a technical level
- Write formulas to manipulate data
- Work directly with prospective customers and existing customers – maintaining professionalism, clear communication and ability to put technical issues in everyday terms, while artfully representing TED
- Interest in TED Talks and in becoming well-versed in the corporate learning and development industry
Qualifications
- 1-3 years experience in a professional role with technical responsibilities and demonstrated communication skills
- Ability to communicate clearly, effectively, and professionally with clients, partners, and co-workers
- Experience with support/troubleshooting spreadsheets, databases, scripts, code, or software
- Experience creating advanced formulas (for any platform)
- Data manipulation skills (database or spreadsheet)
- Must be based in the US
Additional Information
All your information will be kept confidential according to EEO guidelines.
IN-OFFICE COVID PROTOCOL
Due to in-person meetings and occasional office requirements, proof of full vaccination will be required prior to acceptance of employment
LOCATION: Remote
SALARY RANGE
$65,000 - 75,000
BENEFITS
- Full health benefits (medical, dental, vision) 100% paid by TED for employees
- Paid family leave
- Work-life balance encouraged
- Free OneMedical and SpringHealth membership for you and your dependents to address physical and mental well-being
WORKPLACE CONDITIONS / PHYSICAL, MENTAL AND VISUAL DEMANDS
- General: Office environment
- Physical: Repetitive movement of wrists, hands, and/or fingers
- Mental/Visual: Concentrated mental and/or visual attention; work involves performing tasks to very close accuracy and quality specifications
- Travel: Must be able to travel to New York occasionally (1-4 times per year)