Technical Partner Onboarding & Enablement

Posted Sep 10

Technical Partner Onboarding & Enablement Specialist

Description

Location: Remote First in the UK with access to our London HQ

Hey, are you looking for a purpose? Let us introduce ourselves… 👋

We are CybSafe. We’re on a mission to revolutionise the way society addresses the human aspect of cyber security 🚀

We’re building the world’s most intelligent behavioural security platform to combat the rise of sophisticated scams, fraud, and malicious hacking.

We’re using the power of science, data and cognitive technology to transform the way we address the human aspect of cyber security, and create a safer and better digital world for everyone.

We’re a tribe of risk-takers, game-changers, free-thinkers and doers. And we’re passionate about the impact we have on our planet through our software and our voices.

Passion. Impact. Transparency. Autonomy. Purpose. Diversity. Belonging.

If these resonate with you, come join us and make a difference.

Do you want to be at the forefront of our Channel strategy and have a genuine impact on the growth of our business and success of our channel partners and programme?

Do you have a background of working with VARS, MSPS and IT Service Providers?

Are you both people, and technically minded, self driven and motivated to be part of something BIG!

We are looking for a Technical Partner Onboarding & Enablement Specialist to work alongside our Channel Account Managers to achieve channel growth goals. This position will be a technical expert of CybSafe offerings and ensure that our partners have a technical resource and knowledge to help drive sales.

Diversity & Inclusion - we don't just talk the talk...

We believe in being a diverse and inclusive tribe. There are no excuses for anything less. We recruit, employ, train and promote qualified applicants regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected statuses as required by applicable law. We are aiming for “more” than great - we believe that truly diverse teams can do impossible things and we want to do those things.

We have created a survey to better understand those that want to work at CybSafe.

This is an anonymous and voluntary survey, used to help us see how different demographics progress through our hiring process, and where we need to make improvements to give them a better chance of succeeding.

https://cybsafeadmin.typeform.com/to/n8DnrVEN

By filling out the below survey, you agree that we can use your responses for the purposes we've mentioned above. If the link doesn't work, please clear your cache & cookies and try again.

Please do let us know of any adjustments you may need to support you with your application.

Requirements

Your role in this mission...

You will be an important member of the CybSafe tribe and part of a fast-growing and passionate team. If you are a dynamic and results-oriented human who thrives in a fast-paced environment, we invite you to join our team and play a pivotal role in driving our company’s growth and success.

You should have the ability to stay super-organised and have strong attention to detail.

You should also have the ability to analyse and solve problems. You would need to be able to work independently, but also as part of a team, and proactively take initiative to interact and engage with cross functional teams such as the Customer Excellence team, Content Development team, Product and Engineering team, and Channel Sales team to solve problems and find solutions for better enabling the channel and their customers.

You will need to be someone who is both partner and customer centric, understands and embraces technology, and has a passion for learning and acquiring new knowledge.

RESPONSIBILITIES & ACCOUNTABILITIES:

  • Act as the main technical point of contact for existing channel partners (Reseller, MSP, Distribution, Strategic partners).
  • Become a technical CybSafe platform expert, as well as a feature and product plan expert. Understand the full customer implementation and success journey.
  • Work with our channel partners to train, enable and ensure their technical needs are met around CvbSafes current and future product offerings.
  • Help the channel team onboard various new partner types by showing the unique value in CybSafe technical solutions
  • Technical demonstrations to prospective and existing partners, either remotely or on site.
  • Support the channel sales team in achieving revenue and billing goals while maintaining a high level of partner satisfaction.
  • Represent CybSafe by presenting at partner events, activations and webinars.
  • Assist with product testing and knowledge sharing.
  • Special projects as assigned, For Example: Produce new help articles for our MSP platform.
  • Create, enhance and implement a content strategy for onboarding and supporting our partners (strategic partners, resellers and managed service providers), thereby enabling them to support their customers with CybSafe.
  • Document a knowledge base of resources from existing onboarding and support content available (including those on the admin toolkit), and any new/updated content required, with associated priorities and product and programme plans.
  • Ensure partner enablement content up to date at all times.
  • Create the self-service training curricula for onboarding and support content; liaise with the marketing, engineering and product to get advice and ensure consistency
  • Support partners with the setting up their required accounts on our platform
  • Support with defining and heading up online level 1 and 2 support training sessions for partners when the need arises
  • Work closely with the product team to understand future product changes and roadmaps to identify where content will need to be updated
  • Ensure that our partners are onboarded successfully so that they can make their customers successful with the CybSafe product
  • Report on and measure the effectiveness of the content in terms of support case deflection for our partners
  • Work closely with the Product squads, Customer Success and Channel Sales teams to inform product and customer strategies and stay abreast of new feature releases and product squads
  • Keep stakeholders and senior management informed regarding issues that may impact our processes, profitability or customer relationships
  • Proactively suggest new training content that could help enable our partners onboard and support their customers.
  • Proactively create project plans and coordinate across different business units on training deliverables

THE SKILLS & KNOWLEDGE YOU’LL NEED:

Required

  • 3+ years working in a technical support, managed services, technical onboarding and enablement role
  • Experience working with Microsoft and G-suite products, Active Directory, Azure and APIs
  • Should have experience with using SQL Query to build reports and gather insights
  • Ability to forge strong, long-lasting relationships with partners and understand how their businesses operate
  • Ability to creatively explain and present complex concepts in an easy to understand manner
  • Excellent written and oral communication skills
  • Experience working with Channel Partners
  • Experience with working in an IT environment, or for a Cyber Security or SaaS vendor

Desirable

  • Passion for Cyber Security
  • Experience with Enterprise customers
  • Proficient with technology, familiarity with CRM systems (extra points if you are familiar with HubSpot), GSuite (Google Drive, Docs, Sheets, Slides, Forms, etc), collaboration tools (eg Slack, Trello, Intercom), etc
  • Experience with learning management systems such as SuccessFactors
  • Basic understanding of software development processes
  • A creative mind with an ability to suggest and drive improvements

Benefits

We’ll make sure you are cared for and rewarded

Below are just some of the benefits you'll receive as a valued member of the CybSafe Tribe! More here 👀

💷 annual professional development and personal development budget!

🖨️ work-from-home set-up budget, with an annual maintenance allowance

🌍 work-from-anywhere policy with access to our London HQ!

⏰ flexible working arrangements

📈 share options

💲 competitive commission & bonus scheme

🏥 AXA private medical insurance

📆 25 days paid leave + bank holidays + your birthday off

🎄 2 weeks Christmas shutdown with matched leave

🧳 quarterly company offsites

Whether you are 100% remote or hybrid, you will always feel a part of the tribe

Our team is anywhere and everywhere. So, wherever you are in the world, you can fully participate in all of our get-togethers and team meets. We get up to all sorts of social activities, from yoga, to croissant making, we have something for everyone…

So, what’s next?

We aim for maximum honesty and transparency at CybSafe, so take a look at our application and interview process for this role here!