Technical Phone Support Specialist
Job description
Hostaway is the fastest-growing global SaaS start-up in the vacation rental industry. Our products provide the best and most cost-effective solutions for property managers and vacation rental owners. Our major partners include Airbnb, Expedia, and several other leaders in the industry.
Since launching in 2015, Hostaway has been rapidly expanding our teams in Toronto, Barcelona, and many other remote locations. Work with us. Grow with us. Win with us. Our Technical Support Team is looking for Technical Support Specialists. You will be responsible for educating and assisting our customers via phone and email. We are looking for new team members who are comfortable with tech, professional, fluent in English, and customer-focused.
Job requirements
Requirements:
- This is a phone support role.
- Experience in a SaaS Start-up
- Training is from 9AM to 6PM US Eastern Time (3-4 weeks)
- Post-Training Shift is from 6PM - 3AM US Eastern Time (but should be flexible in different shifts)
- Can work weekends
- This is a contract position
- Previous experience in B2B/customer-facing role
- Comfortable writing/speaking English
- You are comfortable with extensive knowledge of various tools/tech i.e Zendesk, Slack, Jira, Confluence, Google apps
- Customer-centric, adaptable, and common sense describes you best
- Please attach your Resume or CV
Responsibilities:
- Assist our clients with various issues that might come up in the Hostaway platform via Phone and Email.
- Ability to understand the sense of urgency and balance that with quality responses leading to solving customer issues.
- Ability to write documentation and update User Guide as needed.