Technical Support/Presales Analyst
InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 60 countries in industries such as banking, e-commerce, education and technology.
We are seeking a skilled Bilingual Technical Support/Presales Analyst to join our team in Spain. This hybrid role combines exceptional technical support with presales assistance, ensuring our clients have an outstanding experience.
Responsibilities:
Technical Support:
- Provide top-notch technical and functional support to clients worldwide through email, tickets, and remote sessions.
- Analyze and optimize client configurations, recommending improvements to enhance platform efficiency.
Internal Collaboration:
- Work closely with the development and customer success teams to troubleshoot and resolve complex technical issues.
- Support the sales team throughout RFI and RFP processes by providing technical insights.
Demos and Presentations:
- Conduct tailored product demonstrations that address clients’ pain points.
- Respond to technical questions from internal and external stakeholders.
What we’re looking for:
- Fluency in English and Spanish (spoken and written).
- Experience in technical support, presales, or software implementation.
- Strong communication and problem-solving skills.
- Familiarity with Windows and Linux environments, as well as networking and connectivity.
- worked with networks and connectivity
Our benefits include career development opportunities, English lessons and extended PTO.
If you want to know more about us, visit our website: www.invgate.com