Technical Writer (Associate)
Position: Associate Technical Writer
Location: Dickson is located in Addison, IL and will consider both local and remote candidates. Local employees typically spend 1 day per week in the office.
About Dickson
Dickson develops software and hardware to monitor some of the world's most critical environmental conditions. After 100 years and thousands of innovations, we're growing faster than ever! At Dickson, every point matters starting with hiring the best employees.
We have a diverse team with many skill sets which makes Dickson an interesting and exciting place to work. We are looking to hire a Technical Writer who will focus on writing, organizing, and disseminating documentation for our Software as a Service (SaaS) and IoT platform(s).
Responsibilities
- Write, edit, and maintain user guides, support articles, and other technical documentation for internal and external audiences
- Work with Product Management and Engineering teams to update existing content/documentation to reflect current status of products.
- Develop and maintain structured processes, standards and templates to track and share product manuals and other product related material.
- Identify opportunities where additional documentation could benefit internal and external customers
- Align documentation initiatives and content projects across a global organization
- Support the Marketing team with content adaptation and generation for the company’s marketing efforts
- Support content design and layout to illustrate material
Qualifications
- 1-3 years experience in writing documentation for software or IoT products
- Bachelor's degree (or equivalent work experience) in Technical Writing, English, Communications, or related technical field
- Strong technical writing, editing, and proofreading skills
- Excellent verbal and written communication skills with strong attention to detail
- Experience identifying opportunities for improvement in documentation processes and initiatives, such as restructuring documentation
- Proficiency with documentation development and publishing software (e.g. Adobe products, screen capture software, etc.) required
- Previous experience working in a single source or structured (XML) documentation environment preferred
- Demonstrated self-motivation with the ability to independently manage and prioritize multiple tasks
- Experience working in a collaborative environment and promoting a teamwork mentality
- Ability to work effectively as part of a geographically dispersed team
- Sense of humor and an affinity for Chipotle
What Dickson Offers
- Competitive Salary
- 401K including company match
- Health Insurance
- Voluntary insurance: short-term disability, long-term disability, and life insurance.
- Parental leave policy
- On-boarding and in-depth training with Product Managers, Technical Support, Field Services, and Engineering teams.