Technical Writer
This is a long-term contract role with potential for extension or conversion to full-time employment. The role is fully remote within the United States.
Role:
AgentSync’s products help insurance carriers, agencies, and MGAs with distribution management. With modern applications, APIs, customizable workflows and automations to power onboarding, licensing, contracting and appointing, AgentSync puts the right products in the right hands at the right time, compliantly, managed through a single pane of glass.
The Technical Writer will own product documentation across AgentSync’s core business, including organizing and structuring the documentation; evaluating and providing a recommendation on the documentation tech platform; supporting both end user and developer-facing docs; prioritizing their own work; and ultimately delivering clear, concise, and detailed product documentation to our customers.
Working closely with the product, engineering, design, customer success, enablement, and support teams, this role will work with leaders and ICs across the organization to understand and remediate documentation pain points. This is an opportunity to fundamentally shape the way that our customers and internal teams engage with the product and with AgentSync!
What you’ll do:
- Own product documentation for the core business, end to end
- Use your deep understanding of product documentation, our product, and our users personas to build a clear and intuitive documentation structure
- Evaluate and recommend a platform for hosting product documentation
- Define processes around how product documentation is updated and contributed to, partnering closely with product, product operations, engineering, engineering operations, support, and customer success
- Develop a strategy to accommodate end user and developer documentation
- Be obsessed with delivering clear, usable, and accurate product docs to stakeholders
Your experience:
- 3+ years of tech writing experience
- Experience in structuring or organizing product docs
- A strong track record of problem solving and a “roll up your sleeves” mentality
- Experience writing for B2B SaaS products is a plus
- High growth startup experience is a plus
We encourage you to apply even if you don’t meet every requirement listed here. We know that every person has unique strengths, and we focus on hiring for those strengths, rather than looking for someone who meets every bullet point listed.
About us:
AgentSync is a powerful, easy-to-use Compliance as a Service solution, directly integrating regulatory database sources of truth (i.e. NIPR, FINRA) with core business systems (i.e. Salesforce) so we can automate the critical business processes associated with these compliance requirements.
We’re a new-school solution tackling an age-old, ubiquitous problem with smart technology and automation in a market full of inefficient, high-cost solution options - spreadsheets, manual processes, legacy software, more headcount, outsourcing, etc.
Compensation:
Denver/Boulder Metro: $64-$74/hour