Technical Writer

Posted Apr 24

Job Description

We are a boutique, rapidly growing, GCP (Google Cloud Platform) consulting company based out of Toronto. We work with GCP’s top customers (banking, telco, energy, retail, etc.) to help them with cloud transformation, security, analytics, ML, and data governance. Clients usually engage us to solve their most challenging business problems and help raise the bar at their organization.

Why Badal?

You get the best of both worlds. We operate like an early-stage startup with all the associated benefits (e.g., talent, growth, learning opportunities, flexibility), but get to solve enterprise-level technical challenges.

  • People: We hire top-tier talent. Our team consists of ex-Googlers, YCombinator Alumni, and individuals that built software for 400M users.
  • GCP is the Best Cloud: Maybe we are biased, but GCP is the most cutting-edge cloud provider, building on technologies that have been pioneered by Google: BigQuery, K8s/Anthos, Vertex AI, etc.
  • Growth: We have doubled in size in the last 6 months, and are looking to double again this year.

You Will

  • Develop comprehensive documentation that meets organizational standards
  • Obtain a deep understanding of services to translate complex product information into simple, polished, and engaging content
  • Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
  • Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
  • Evaluate current content and develop innovative approaches for improvement
  • Research, outline, write and edit new and existing content, working closely with various departments to understand project requirements
  • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
  • Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
  • Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
  • Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

You Have

  • Degree in English, Technical Writing, Computer Science, or related field or certification in a relevant technical field or equivalent experience
  • 3-5 years of industry experience as an effective technical writer
  • Proven ability to quickly learn and understand complex topics
  • Previous experience writing documentation and procedural materials for multiple audiences
  • Superior written and verbal communication skills, with a keen eye for detail
  • Experience working with engineering to improve the user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
  • Experience designing, planning, and delivering content solutions that meet the needs of technical business customers
  • Experience working directly with engineering teams on a product for a technical audience, such as developers, DevOps, IT professionals, or engineers
  • Experience with and knowledge of GCP, AWS and other Public Cloud services
  • Experience using tools to create, manage and publish documentation

Type Of Qualities We Look For (across All Roles)

  • Passionate about delivering high-quality commercial software products and platforms to market
  • Team player. We are a small team and enjoy working with each other and our clients - we would like to keep it the same way as we grow
  • Strong understanding of modern software engineering processes
  • Client-focused and passionate about delivering strong business values.
  • Able to communicate clearly and effectively with various audiences, including developers, clients, customers, partners, and executives.
  • Flexible and willing to use the right technology for each problem in the context of timelines and business goals
  • Ability to complete the job regardless of the circumstance

Our Benefits

  • Flexible vacation policy.
  • Three weeks of vacation, plus we are closed over the winter holidays (+ ~1 week)
  • One team-building event each quarter
  • Great health benefits with a $1500-$3000 HSA/WSA
  • Certification opportunities. We will pay for your GCP certification as well as other relevant training and certifications
  • Learning opportunities. We work across different industries, technologies and roles and will work with you to help you explore your interests.
  • Blogging, open source, meetups and conference opportunities. We will provide a platform and time for you to pursue your ideas
  • Our organization values action over politics, and our management team is made up of engineers who thrive on achieving tangible results.

Badal is an equal-opportunity employer committed to creating a safe, diverse and inclusive environment. We encourage qualified applicants of all backgrounds including ethnicity, religion, disability status, gender identity, sexual orientation, family status, age, nationality, and education levels to apply. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.