Technical Writer
BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.
Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.
The Role
The BeyondTrust Technical Communications team is responsible for creating, editing, and maintaining product documentation and media for all BeyondTrust products. As a Senior Technical Writer on the BeyondTrust Technical Communications team, you will have the opportunity to work with a stellar team to create and maintain product documentation and web help in a cross-functional, distributed environment.
What You’ll Do
- Maintain a proficient level of knowledge of BeyondTrust products and assist others in enhancing their knowledge.
- Review requirements and perform independent research to learn about new products, features, and functionality.
- Interview and work with subject matter experts to write technically accurate and well-informed product documentation.
- Create content on how to use new product and new functionality in technical documentation as well as continue to maintain existing product documentation.
- Manage multiple documentation projects with varying schedules in a dynamic environment.
- Communicate status updates to the manager, team, and other stakeholders.
- Proofread and edit technical documentation based on the standards outlined in the BeyondTrust Technical Communications Style Guide.
- Ensure technical documentation is completed and ready on schedule.
- Perform other duties as directed by the Technical Communications Manager.
What You’ll Bring
- Must have at least 2-3 years of technical writing experience in a SaaS environment.
- Must possess competent understanding Information Architecture, writing standards, concepts, common practices, and authoring procedures.
- Must possess technical aptitude to learn complex technologies quickly.
- Experience documenting cloud and SaaS use cases is required.
- Experience documenting UI experiences for multiple types of administrative and end-user personas.
- Experience using Madcap Flare is required.
- Basic knowledge of source control systems and functionality is required. Specifically, experience working with Git source control is a plus.
Nice To Have
- Experience with HTML, CSS, or JavaScript.
- Experience in using single-source authoring principles.
- Experience creating in-product and context sensitive help.
- Experience generating API documentation.
- Experience working with or on an Agile team.
- Possess excellent written and verbal communication skills.
- Show passion and excitement about writing and technology.
- Enjoy working on a team and collaborating with others.
- Have a desire to grow as a professional and help further the company.
- Inspire others to put forth their best effort.
- Be proactive and a self-starter.
- Must exhibit a professional demeanor.
Better Together
Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.
We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.
About Us
BeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.
Learn more at www.beyondtrust.com.
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