Technical Writer
Claroty empowers the world's largest enterprises to secure their cyber-physical systems across industrial (OT), healthcare (IoMT), and enterprise (IoT) environments: the Extended Internet of Things (XIoT). The Claroty Platform integrates with customers’ existing infrastructure to provide a full range of controls for visibility, risk and vulnerability management, threat detection, and secure remote access. Our platform is deployed by hundreds of organizations at thousands of sites across all seven continents.
Launched by the famed Team8 foundry in 2015, Claroty is headquartered in New York City, with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. Claroty has raised $635 million in funding from the world’s largest investment firms and industrial automation vendors – including SoftBank, Bessemer Venture Partners, Rockwell Automation, Schneider Electric, and Siemens – making it the most well-funded industrial cybersecurity company.
We are looking for a committed and reliable technical writer to join Claroty’s team of documentation experts. Our ideal candidate should have strong work ethic and be proactive, empathic, cooperative, and adaptable.
Responsibilities
- Work in a complex Agile environment and collaborate with Claroty’s multi-disciplinary teams of Product, R&D, QA, customer support, and marketing specialists.
- Gather and analyze technical information, gain a deep understanding of products and services, and translate complex information into simple, engaging content.
- Plan, develop, write, and maintain technical manuals, knowledge base articles, release notes, API documentation, and online help.
- Independently manage documentation for a dedicated product line.
Requirements
- Minimum five years of experience as a technical writer.
- Strong written and verbal communication skills with precise English grammar.
- Proficient in implementing consistent technical writing style.
- Familiarity with information design, data presentation, and communication principles.
- Quick grasp of complex concepts.
- Ability to handle multiple projects and assignments independently.
- Experience using component-based content management systems for content reuse.
- Knowledge of cybersecurity is a plus.
- Experience with Paligo is a plus.
- Familiarity with CSS and HTML is a plus.
- Professional certification is a plus.
- Understanding SaaS and cloud products is a plus.
At Claroty, we are looking to hire individuals who embody our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.
Claroty is an equal opportunity employer and is committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all phases of the hiring process.