Technical Writer

Posted Jul 6

Job Description

Leapfin’s mission is to liberate financial information to empower businesses to make and trust their decisions. The Leapfin Revenue Platform helps IT, Systems, and Finance teams consolidate, standardize, and accurately report their financial data. Leapfin is committed to building a lasting organization with products that our customers value. People at Leapfin are constantly iterating and working together to drive our business forward and ensure our customers are successful.

We’re searching for an experienced technical writer to join our team and help take our product to new heights. Leapfin’s Technical Writer will convey complex information to all our users in a way that they can understand even if they are new to our product. The ideal candidate will have proven success in a highly technical field serving business processes and experience writing documentation for accounting or finance users. Also important in this role are an ability to evaluate and analyze complex information and a natural desire to help people understand it.

Objectives

  • Develop comprehensive documentation that meets organizational standards
  • Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content
  • Write user-friendly content that meets the needs of target audience, turning insights into language for user success, focusing on accounting and finance systems target audience
  • Develop and maintain detailed database of reference materials, including research, usability tests, and design specifications
  • Evaluate current content and develop innovative methods for improvement

Responsibilities

  • Research, outline, write, and edit content, working closely with various departments to understand project requirements
  • Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation
  • Work with product, development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage
  • Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
  • Develop content in alternative media forms for maximum usability, with consistent voice across all documentation

Minimum Qualifications

  • 2 years of experience as an effective technical writer
  • Proven ability to quickly learn and understand complex subject matter
  • Experience in writing documentation and procedure manuals for various audiencesSuperb written communication skills, with a keen eye for detail
  • Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content
  • Ability to handle multiple projects simultaneously
  • Knowledge of the accounting and finance function

Preferred Qualifications

  • Bachelor’s degree (or equivalent) in journalism, communications, or relevant technical field
  • Firm understanding of SDLC (systems development lifecycle)
  • Previous experience in software development
  • Professional certification (ex: Society for Technical Communication)
  • Experience in using XML tools to create documentation

Why Leapfin?

  • Competitive salary and equity compensation commensurate with experience
  • Sponsored medical, vision, and dental insuranceUnlimited paid-time-off and sick days
  • Remote-friendly work environment
  • Rapidly scaling startup with many opportunities for promotion
  • As the first professional writer you will help us set the right tone and help us figure out how to engage with our users in ways that will provide a modern, delightful experience.

Leapfin is a Fully Remote Workplace

Talent has no borders. We welcome both US-based and international applicants and have active team members throughout the world. However, all employees are expected to be online during US business hours (PT, MT, CT, or ET).

#LI-Remote

Leapfin is an Equal Employment Opportunity Employer All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.