Technical Writer
Who We Are:
We are a national, innovative, high-growth software company devoted to K12 education administration. Our products beat the competition by focusing on all business operations of K12 schools, including both financial and school nutrition management. We have a deep understanding of K12 school systems and regulations, with a focus on providing creative, integrated and user-friendly solutions supported by excellent customer service. Our workforce is talented, loyal, dedicated and highly enthusiastic. This is a fantastic career opportunity for the right individual.
We offer challenging work in a team environment. We respect each other and collaborate for continuous improvement. We are the experts in our product lines and we anticipate the needs of our customers. Our customers say we work efficiently and always strive to provide the proper solution. We have achieved this by building relationships based upon: expertise, patience, attentiveness, clear positive communication, tenacity, and a calm presence.
LINQ is on a mission to empower central office heroes who make K-12 districts and schools stronger. LINQ improves efficiency, optimizes performance, and manages compliance through its suite of administrative, financial, and nutritional solutions; allowing administrators to make a bigger impact for their staff, students, and communities. LINQ is the first company to deliver a full suite of integrated solutions to manage operations at the state, district, and school levels. LINQ has helped over 30,000 schools and served over 17 million students to increase K-12 potential.
LINQ’s Values:
• Act with Integrity & Build Trust: Trust is the foundation of our company. We operate with the highest standards of integrity, both internally and externally. We believe in transparency, honesty, and accountability. Building a culture where trust is earned and maintained.
• Deliver Excellence: We consistently exceed our clients’ expectations. In every interaction, we strive to anticipate needs, provide swift solutions, and go the extra mile to relentlessly impress our customers. We communicate clearly, consistently, and in a timely way to cultivate lasting relationships.
• Embrace Challenges: We embrace a growth mindset. Challenges offer opportunities to learn, grow, and improve. Continuous learning keeps us relevant and effective to ensure our solutions remain on the leading edge of innovation.
• Collaborate & Act as One Team: Diverse skills, ideas, and perspectives are our strength. Through open communication, shared goals, and a spirit of unity and mutual respect, we collaborate to achieve excellence, drive innovation, and propel our company forward as a cohesive force.
About The Team:
The Documentation & eLearning Services team is a small but mighty group that combines tech writers, a video producer, and a project manager. Each of us is dedicated to creating accessible and impactful how-to content for our clients. We specialize in developing help sites, manuals, and engaging videos that empower users to confidently navigate our software. Our team thrives on both collaboration and independent work, valuing precision, creativity, and adaptability. If you’re passionate about translating technical details into user-friendly guidance, we’d love to see how you can contribute to our mission of supporting K12 software users.
About The Role:
As a Tech Writer you will bridge the gap between Product Development and Support. You’ll create clear, user-friendly documentation that helps both end users and support staff navigate our products with ease. Working closely with product teams, you’ll simplify complex technical details into easy-to-understand guides, troubleshooting resources, and release notes. If you're passionate about writing and making tech more accessible, we want you on our team!
What You’ll Be Doing:
Craft User Manuals: Create clear, concise guides that help users understand how to use our products, complete processes, and navigate system logic.
Document Product Enhancements: Write detailed release notes and implementation steps for new features and improvements.
Master Special Functions & Calendar Processes: Develop documentation for unique features, including calendar-related functions, to help users make the most of every tool.
Collaborate with Development: Work closely with the Development team to review product features and ensure documentation is spot-on before launch.
Pre-Release Documentation: Draft preliminary documentation for upcoming product enhancements, so everything is ready for the big release!
Support Quality Assurance: Provide the QA team with the right documentation to ensure thorough testing and smooth product releases.
Assist Support with Knowledge Base: Help the Support team by creating helpful knowledge-base articles that empower users to troubleshoot on their own.
Update & Refine Docs: Review and revise documentation as needed to keep it accurate, clear, and up to date.
Maintain Website Content: Regularly check our website for proper documentation, making sure it’s current and accessible to all.
Stay Informed: Keep a solid understanding of our products and modules so your documentation is always on point.
Be a Team Player: Work professionally and collaboratively with everyone—because great things happen when we all pull together!
Get Things Done: Roll up your sleeves, and do what it takes to make sure projects are completed on time and to perfection.
What We Are Looking For:
Microsoft Word: You know your way around Word like it’s second nature.
Online Help Systems: Got experience with tools like RoboHelp, MadCap Flare, or similar? Perfect!
Graphics Design: Whether it’s Adobe or another graphics software, you’ve got the skills to make visuals shine.
Business Know-How: You understand the basic functions that keep a business running smoothly.
Clear, Concise Documentation: You can turn complex concepts into easy-to-understand, user-friendly guides.
Communication Superpowers: Strong verbal and written skills that get the message across with ease.
Time Management: You’re a pro at juggling tasks and meeting deadlines.
Professionalism: You show up, take responsibility, and can always be counted on.
Email Savvy: Whether it’s Outlook or any other tool, you manage your inbox like a champ.
Microsoft OS Expertise: You’re comfortable navigating and troubleshooting within the Microsoft environment.
Team Player: You work well with others, contribute to group success, and follow through on management’s directives.
What will Make You Stand Out:
- Bachelor’s Degree in a related field or 3 years of experience in technical writing, support, or development
- Experience in EdTEch
The Tech:
- Microsoft Word
- RoboHelp
- MadCap
- Adobe
Travel Requirements:
None
Total Rewards:
- Remote working environment
- Ability to work in a physical office, if near one of our offices (Wilmington, Irvine, and Austin)
- One America 401k plan with 4% employer matching on total earnings, not just base (100% fully vested)
- Company Bonus Plan or Target Sales Commission Plan
- Flexible Open Paid Time Off Plan
- Paid Parental Leave Policy
- 10 paid holidays
- 16 hours of paid volunteer time
- Blue Cross Blue Shield benefit network (medical/dental/vision)
- Low-deductible PPO option or HDHP option with employer contributed HSA
- Dental with child orthodontia
- 100% Employer paid Short Term Disability/Long Term Disability/Basic Life/Accidental Death & Dismemberment Insurance
- Health and wellness benefits including gym and Headspace reimbursement
- Professional development opportunities
EOE Statement/Accommodation Notice:
LINQ is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email HRHelp@linq.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact HRHelp@linq.com. This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not use this email to inquire about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as solicitation, following up on an application or non-disability related technical issues, will not receive a response.