Technical Writer
Description
Malwarebytes believes that when people and organizations are free from threats, they are free to thrive. Founded in 2008, CEO Marcin Kleczynski had one mission: to rid the world of malware. Today, Malwarebytes has grown beyond malware remediation to ensuring cyberprotection for everyone, providing device protection, privacy, and prevention solutions in the home, on-the-go, at work, or on campus. With threat hunters and innovators across the world, we want great people, like YOU, to join our team!
Malwarebytes is looking for…
Our team at Malwarebytes is currently seeking a Technical Writer to join our Customer Experience organization.
As a technical communicator, you will have the opportunity to work alongside subject matter experts to develop self-help and product content for our support site. Additionally, you will be responsible for configuring and maintaining our AI chatbot, as well as working on projects to enhance the overall customer support experience.
We are looking for someone with excellent writing and communication skills, who enjoys collaborating with others and can explain complex information in a clear and concise manner for our customers. We also value accountability and meeting product release dates.
Please include a sample of your writing or published link with your application.
What You’ll Do:
- You will be working with Malwarebytes product managers, engineers, and technical support agents to create product guides and self-help articles for our customers.
- Deliver high-quality documentation that is clear, concise, and technically accurate.
- Follow best practices to ensure documentation meets the standards for quality, graphics, format, and style.
- Collaborate with subject matter experts to identify and create content to improve issue resolution and customer satisfaction.
- Foster a strong knowledge-sharing community within support.
- Work with support, engineering, and product management teams to gather data and information.
- Review documentation to ensure accuracy, consistency, quality, and SEO optimization
Skills You’ll Need to Have:
- Ability to work Eastern Time Zone hours, working with subject matter experts in Tallinn, Estonia
- Bachelor's degree in English or Communications
- Minimum 5 years of experience in a technical communication role
- Experience writing for SaaS, mobile, desktop products
- Knowledge of cybersecurity trends and topics
- Self-starter who isn’t afraid to ask for help and questions.
- Thrive in a dynamic work environment.
- Self-motivated with the ability to prioritize, meet deadlines and manage changing priorities; ability to work under pressure.
- Excellent editing, writing, and communications skills.
Benefits and Perks:
- An opportunity to do something great for yourself and the world
- A great work environment that supports growth, development, and most importantly having fun!
- Comprehensive medical, dental, and vision insurance coverage
- 401k + company match
- “Open Time Off” policy and numerous company holidays that support work/life balance
- Employee Referral Bonus Program
- Mental health support, fertility education assistance, financial and legal advisors, and parental leave
- On-the-spot colleague recognition programs