Technical Writer
Job Description
At Mambu, we believe that banking and financial services can change the world for the better. We also know that inflexible systems are slowing innovation and limiting impact. We’re on a mission to change that, to make banking work better for everyone.
Join us as we bring banking and financial services technology into the digital-first world. Where our best-in-class, cloud-banking platform is igniting financial change globally. Where we are enabling our customers to build great banking experiences for their customers; in a faster, more flexible and more dependable way than ever before.
If this mission drives you, if you are bold, curious, customer-obsessed and ready to embrace a challenge, then we want you on our team.
At Mambu our people are the foundation! We prioritise continuous learning and development to empower Mambuvians for success and growth. We provide a learning budget by function for professional development and offer a comprehensive L&D program that enhances both technical expertise and soft skills.
Let’s rewrite the rules of banking together!
The Role
We are seeking a highly skilled and detail-oriented Technical Writer to join our team which is embedded in the Product & Engineering organisation. As a Technical Writer, you will play a crucial role in creating and editing clear and comprehensive documentation for our Core Banking products, ensuring that end-users, developers, and other stakeholders can easily understand and utilise our technologies.
You are a proactive self-starter with a hands-on mentality as you will play a key role to shape and transform the Technical Writer & Editor role for the future to set up the team for success by proactively identifying opportunities for process improvements in documentation workflows.
What You’ll Do
- Organise and maintain a centralised repository for all technical documentation, keeping it up-to-date with the latest software releases and enhancements. Implement version control and document change tracking to facilitate efficient updates and revisions.
- Review and edit documentation for accuracy, clarity, and adherence to company style guidelines.
- Ensure documentation is written in a clear and concise manner, catering to both technical and non-technical audiences.
- Produce high-quality technical documentation for software products, including user manuals, installation guides, API documentation, and release notes.
- Work closely with cross-functional teams and subject matter experts such as developers, product managers, security, etc. to validate technical content and incorporate feedback into the documentation and ensure accuracy in the documentation.
What You’ll Bring
- Proven experience as a Technical Writer & Editor, Software Developer, or similar roles having worked with OpenAPI specifications and REST.
- Ideally track record in the financial services / banking software industry, managing projects and collaborating with technical stakeholders.
- Strong command of the English language and excellent writing, editing, and communication skills. Proficiency with tools such as Markdown, Doc360, Jira, Confluence, Git, Redocly, Readme, Stoplight, Phrase.com
- Ability to grasp complex technical concepts and translate them into easily understandable, customer facing documentation.
- Detail-oriented with a commitment to producing high-quality documentation within specified deadlines.
Your Future
We aim to be the leading cloud-banking platform, powering the future of banking and igniting financial change globally. If you want to join a collaborative, inclusive team of experts changing the lives of billions, this is where you belong.
Let's connect!
Follow Mambu on LinkedIn for the latest Fintech trends and success stories. Connect with us on Facebook , Instagram , and YouTube to experience our vibrant culture. Explore our mission, values, and the world we're building at mambu.com/careers .
Follow the work of our Product and Engineering teams as they continuously make our products and platform bigger, better, faster and stronger. Check out our Medium Product & Tech Log.
As part of the recruitment (or HR onboarding) process, you will be required to obtain authorized criminal background and credit screening results, as well as be queried against a sanctions/anti-money-laundering/counter terrorism financing/politically exposed persons screening service and your employment is conditional upon approval of these results.
Don’t meet every single requirement? Studies have shown that many job seekers (including women, people of colour and people from diverse backgrounds) are reluctant to apply to jobs unless they meet every single qualification.
Here at Mambu we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Mambu is committed to working with and providing equal opportunities to people with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, and are in need of a reasonable adaptation of the process to accommodate your needs, please contact us at talent.acquisition@mambu.com and let us know how we may assist you.