Technical Writer
Who we are:
Nacelle, the leading Commerce Experience Platform, elevates e-commerce conversion rates by an average of 28%. We provide optimized one-click checkout, content personalization and AI-powered product recommendations. Our advanced headless APIs and composable technology set the standard for enterprise commerce excellence, providing robust solutions for today's dynamic online retail environment. Nacelle is backed by prominent, world-class investors like Tiger Global, Index Ventures and iNovia. For more information, visit nacelle.com
The role: (Part-time)
We are seeking a talented and experienced Senior Technical Writer to join our team. The ideal candidate will be responsible for creating and maintaining technical documentation for our platform, ensuring clarity, accuracy, and usability for our customers. This role offers an exciting opportunity to work with cutting-edge technologies and collaborate with cross-functional teams.
If you want to work in an environment where your contribution is truly felt and appreciated, and where your impact is significant, then come join our team! We're excited to have you.
In this role you will:
- Simplify complex technical concepts for diverse audiences using clear language and visuals.
- Create and maintain technical documentation including guides, specifications, and white papers.
- Collaborate with subject matter experts to gather information and ensure the accuracy of content.
- Collaborate with various stakeholders to gather information, review drafts, and incorporate feedback into the documentation.
- Update and revise documentation to reflect changes in products or technologies.
- Maintain consistency in terminology, style, and formatting across all documentation.
- Adapt content to meet the needs and preferences of various user groups.
We would love to hear from you if:
- You have 5-10 years of relevant experience.
- You have a bachelor's degree in English, technical writing, communications, journalism, or a related field.
- You have a portfolio of previous writing samples, especially those related to technical or specialized topics.
- You are a strong researcher who is capable of gathering information from a variety of sources including subject matter experts, technical specifications, and other documentation.
- You are proficient in grammar, punctuation, and sentence structure, as well as the ability to convey complex technical information clearly and concisely.
- You have a solid understanding of technical concepts and terminology relevant to the industry.
- You have strong cross-functional collaboration and communication skills.
- You are meticulously detailed to ensure accuracy and consistency in the documentation.
- You are adaptable with your writing style and tone to target different audiences and communication channels.
We’d be really excited if you’ve had:
- You have previous experience working for a startup or a commerce provider.
If you meet most of the criteria for this position, we would still love to hear from you! We believe in fostering talent, growing and providing training to our team as we believe great human beings come first and building skillsets can happen over time.
Authorization to work in either the U.S. or Canada is a precondition of employment at Nacelle. We unfortunately are not able to provide employment sponsorship at this time.
Nacelle is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Nacelle is committed to providing reasonable accommodations for qualified individuals with disabilities who may require additional assistance in engaging in our application and interview process. Please feel free to reach out to Nacelle's Talent Acquisition Team at TA@nacelle.com if you need any assistance completing our application or need accommodations during your interview process.
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