Technical Writer
About Opaque:
Opaque is the first and only confidential AI platform for running general-purpose AI workloads on encrypted data at cloud scale. Our groundbreaking technology, developed by AI and security pioneers from UC Berkeley’s RISELab, enables organizations to activate previously siloed, sensitive datasets with cryptographic verification of privacy. We are committed to helping enterprises deploy AI into production faster and with confidence, ensuring data privacy and security.
Mission:
As a Technical Writer (part time) at Opaque, you will develop comprehensive documentation that meets our organizational standards. You will gain a deep understanding of our products and services, translating complex information into simple, polished, and engaging content. Your work will include writing user-friendly content tailored to our customers, enhancing sales enablement and user onboarding. Additionally, you will create and maintain a detailed database of reference materials and system design specifications. Reviewing and improving upon existing content to ensure high quality and usability will also be a critical part of your role.
Key Responsibilities:
- Research, outline, write, and edit technical content, collaborating closely with various departments to understand goals and requirements.
- Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation.
- Create documentation using Markdown and render it in a polished format using MK Docs frameworks, ensuring it is YAML-configurable.
- Work with development and support leads to identify documentation repositories, revise and edit content, and determine best solutions for data compilation and centralized storage using Git and GitHub.
- Develop content in alternative media forms for maximum usability, maintaining a consistent voice across all documentation.
- Ensure documentation aligns with legal and organizational standards.
What we're looking for:
- 5+ years of experience as an effective technical or content writer, with proven success in creating online and print materials.
- Competence in creating documentation using Markdown and experience with MK Docs frameworks.
- Collaborative and flexible mindset with the ability to work independently and as part of a team.
- Demonstrated ability to meet deadlines with completed tasks, deliverables, and outcomes.
- Willingness to voice potential risks, thoughts, and ideas based on experience.
- Proven ability to quickly learn and understand complex subject matter.
- Superb written communication skills, with a keen eye for detail.
- Experience in working with Information Systems teams to improve user experience (e.g., design, UI), refine content, and create visuals and diagrams for technical support content.
- Ability to handle multiple projects simultaneously.
- Proficiency in using Git and GitHub.
- Experience with enterprise-facing assets and a background in security.
- Professional certification (e.g., Society for Technical Communication).
- Bachelor’s degree (or equivalent) in journalism, communications, or a relevant technical field.
- Technical background or engineering experience, which can compensate for years of experience.
- Experience and/or familiarity with Python.