Technical Writer (Consultant)

Posted Oct 6

Job Description

At YOTTAA, we’re dynamically changing how major retailers think about the eCommerce channel. By improving site performance by over 30%, our Acceleration Platform makes the shopping experience fast, smooth, and engaging. It gives our clients the freedom to innovate with new technologies, significantly increase their conversions by almost 10% on average, and it allows them to direct their development resources to create new functionality.

We are seeking a talented technical writer to join our documentation team!

Your Role

  • Produce documentation for users of a software-as-a-service product that manages web site performance and security.
  • Work with product managers, sales engineers, and customer success managers to ensure that documentation is accurate and appropriate for an end-user audience.
  • Create and edit content in MadCap Flare, including occasional editing of XML code.
  • Manage branches/versions through MadCap Central, communicating with other doc team members as appropriate.
  • Write/suggest UI text according to established house style, working closely with product managers and UX designer.
  • Create tooltips, announcements and other in-app help.
  • Occasionally assist with editing for company communications such as emails, one-sheets, and blog posts.
  • Assist in developing/implementing go-to-market strategy for new products and features.
  • Fill in for Doc Team lead when on leave.

Your Experience

  • 3+ years as a technical writer with experience working on solo projects and on teams.
  • 2+ years’ experience with MadCap Flare and MadCap Central (or similar source control system). Experience creating Targets, Master Pages, and/or complete projects preferred.
  • Excellent written English and strong command of grammar/technical writing style (must provide samples)
  • Fast learner and adaptable to quickly changing environment/able to quickly jump in to complex technical topics.
  • Basic knowledge of web site architecture (HTML, CSS, JavaScript)
  • Experience with a wide variety of documentation tools
  • Ability to work on cross-functional teams with multiple goals/viewpoints.
  • Experience writing UI text.
  • Collaborative, collegial attitude, with ability to set boundaries when needed.

Bonus Experience

  • Jira
  • Git / Github
  • Knowledge of web site page load metrics and/or web security
  • Experience working with or as a part of UX teams.

Leading brands such as Discount Tire, Maui Jim, Samsonite, Signet Jewelers, Perry Ellis International, and Ralph Lauren rely on YOTTAA to accelerate, optimize, and secure their eCommerce sites.

By optimizing the loading of third-party eCommerce technologies, high resolution images, and other website elements, YOTTAA enables online brands to deliver superior digital experiences, improve site performance up to 50%, and increase online conversion up to 15%.

By controlling the execution of all 3rd parties and other services on their sites, YOTTAA also enables brands to enhance their overall security posture, provide more secure shopper experiences, and ensure compliance with internal and external policies.

To learn more about how YOTTAA can optimize every page load on your eCommerce site and increase conversions, please visit www.yottaa.com or follow @yottaa on Twitter.