Technical Writing
About Workato
Workato is the only integration and automation platform that is as simple as it is powerful — and because it’s built to power the largest enterprises, it is quite powerful.
Simultaneously, it’s a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases.
We’re proud to be named a leader by both Forrester and Gartner and trusted by 7,000+ of the world's top brands such as Box, Grab, Slack, and more. But what is most exciting is that this is only the beginning.
Why join us?
Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:
- Business Insider named us an “enterprise startup to bet your career on”
- Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world
- Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
- Quartz ranked us the #1 best company for remote workers
Responsibilities
We are looking for an exceptional Technical Writing Intern to join our growing Docs team. In this role, you will be creating technical content, procedural guides, and other documentation for docs.workato.com. You will be joining a small team to support the documentation need of upcoming Workato features. You will work across written content, in-product and in-context search, and visual/video assets. You will be joining a team that develops user experiences and user journeys. Engagement users through documentation, in-product guides, blog posts, webinars, and much more to help customers grow from novice users to intermediate users to Workato gurus. You will also be responsible to:
- Write user-friendly content that meets the needs of the target audience, making Workato features accessible to all users
- Write technical documentation for Workato API
- Write procedural guides for using different features of Workato
- Develop comprehensive documentation that meets organizational standards
- Orchestrate, draft, and publish documentation for content that stretches across technical ability, user roles, and product areas
- Prepare documentation for Product Readiness to publish documentation in tandem with feature releases
- Monitor, capture, and study user behavior and user feedback on docs.workato.com
Requirements
Qualifications / Experience / Technical Skills
- Fluent spoken and written English
- Basic knowledge of Automation and Integration
- Basic understanding of any programming language (Javascript, Python, Ruby etc.)
Soft Skills / Personal Characteristics
- Ability to digest content and explain them in various levels of detail
- Excellent communication skills and strong ability to collaborate with others throughout the company, sometimes across international time zones
- Able to work independently and efficiently to hit short deadlines
- Strong organizational skills and attention to detail to juggle multiple projects simultaneously
- Thoughtful team player, a quick learner, and have a “can do” attitude with a growth mindset